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For Companies At a Glance
- Tasks: Handle calls, assess risks, and provide fire safety advice to customers.
- Company: Join Kent Fire and Rescue Service, dedicated to community safety.
- Benefits: Enjoy a competitive salary, pension scheme, and family-friendly policies.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in call handling and excellent communication skills required.
- Other info: Be part of a diverse team committed to continuous learning and inclusion.
The predicted salary is between 28635 - 31609 £ per year.
Location: Maidstone Fire Station, Loose Road
Hours: Full Time - 37 Hours per week
Pension: Automatic membership of the Local Government Pension Scheme – career average pension scheme with 18.5% employer contribution
Holidays: In addition to bank/public holidays you will receive 28 days holiday
Base Salary: £28,635 - £31,609 per annum depending on experience
Reference: R000963
Closing Date: 6 February 2026
Being a part of Kent Fire and Rescue Service
Every one of us helps to save lives. We are one team. Together with our customers we are creating a safer and more inclusive future for Kent and Medway.
Being a ‘Safe and Well Call Representative’
As a Safe and Well Call Representative you will be the first point of contact for our customers and agencies, providing outstanding customer experience from the beginning of our service. You will speak to a wide range of customers including many with complex needs and you will be required to risk assess each contact to provide relevant fire safety advice and to book Safe and Well visits within our Service timeframes.
The post holder will be required to work full time and provide coverage for occasional evenings and Saturdays (up to 30 evenings – 11:30 – 19:30 and 12 Saturdays – 09:00 – 17:00 over the year).
What you’ll do:
- Carry out call handling functions including incoming and outgoing calls, speaking to members of the public, partner agencies and other departments within KFRS.
- Speak to a wide range of customers including many with complex needs and liaise with agencies to ensure the appropriate service is provided to our customers.
- Risk assess each referral and take necessary steps to book Safe and Well visits within the policy and procedures of KFRS.
- Liaise with other departments within KFRS to answer customer enquiries.
What you’ll bring:
- Experience in receiving, screening and handling telephone calls within a call centre environment or similar.
- Excellent, clear and concise communication skills, both verbal and written, and be able to take a mindful approach when speaking to customers to adapt communication accordingly.
- Ability to interpret information and assess levels of risk.
- Ability to multi-task, plan and prioritise own workload and adapt to changing situations.
Benefits we’re offering:
- Automatic membership of the Local Government Pension Scheme
- Blue Light Card discount scheme
- A range of family friendly policies promoting work-life balance
- Access to health and wellbeing services and advice
- Free parking
Above all you’ll become part of a service that is committed to the safety of our community.
If you’re passionate about making a real difference to how we engage with our communities, we’d love to hear from you. Apply today and be part of a service that’s always learning, always evolving, and always putting people first.
How to apply:
Please complete an online application and CV by midnight on 6 February 2026. Interviews will take place on 25 February 2026. We reserve the right to close this vacancy upon receiving a sufficient number of applications. If you are interested in this role we recommend that you submit your application at the earliest opportunity.
Inclusion is at the heart of everything we do. We know that great minds don’t think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer.
Kent Fire and Rescue Service, its employees and volunteers, are committed to safeguarding, protecting and supporting children, young people and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.
As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity and Inclusion and how this fits in with their everyday work.
Safe and Well Call Representative (12 Month Fixed) in Maidstone employer: Kent Fire and Rescue Service
Contact Detail:
Kent Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe and Well Call Representative (12 Month Fixed) in Maidstone
✨Tip Number 1
Make sure you know the ins and outs of the Safe and Well Call Representative role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, it’s crucial to show that you can adapt your approach. Try role-playing scenarios with friends or family to get comfortable with different types of conversations.
✨Tip Number 3
Don’t forget to highlight your ability to handle complex situations. Think of examples from your previous jobs where you successfully managed challenging calls or provided excellent customer service. This will demonstrate your capability to risk assess and provide relevant advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Kent Fire and Rescue Service team. Get your application in early to avoid missing out!
We think you need these skills to ace Safe and Well Call Representative (12 Month Fixed) in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Safe and Well Call Representative role. Highlight your experience in call handling and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be dealing with a variety of customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've adapted your communication style in the past.
Highlight Your Experience: If you've worked in a call centre or similar environment, make sure to showcase that experience! We love candidates who can handle complex needs and risk assessments, so don’t shy away from sharing specific examples of your past roles.
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible through our website. This way, you’ll have a better chance of standing out before the closing date!
How to prepare for a job interview at Kent Fire and Rescue Service
✨Know Your Role
Before the interview, make sure you fully understand what a Safe and Well Call Representative does. Familiarise yourself with the responsibilities outlined in the job description, especially around risk assessment and customer interaction. This will help you tailor your answers to show how your experience aligns with their needs.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the questions asked. Take a moment to think before responding, ensuring your answers are clear and concise. This will showcase your ability to adapt your communication style, which is crucial for this role.
✨Showcase Your Empathy
As you'll be dealing with customers who may have complex needs, it's important to convey empathy during your interview. Share examples from your past experiences where you've successfully handled sensitive situations or provided support to individuals in need. This will highlight your suitability for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
