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- Tasks: Provide exceptional customer service and assess risks for fire safety visits.
- Company: Join a dedicated regional fire service making a difference in the community.
- Benefits: Competitive salary, pension schemes, health services, and supportive work environment.
- Why this job: Make a real impact by helping ensure community safety and well-being.
- Qualifications: Excellent communication skills and experience in call handling are essential.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28635 - 31609 £ per year.
A regional fire service is seeking a passionate Safe and Well Call Representative for a fixed term role in Maidstone. The candidate will provide exceptional customer service, handle calls from diverse clients, and assess risks to schedule fire safety visits.
Ideal applicants possess excellent communication skills and experience in call handling. The role includes full-time hours, a salary range from £28,635 to £31,609, and various employee benefits including pension schemes and health services.
Fire & Rescue Safe & Well Call Specialist in Maidstone employer: Kent Fire and Rescue Service
Contact Detail:
Kent Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Rescue Safe & Well Call Specialist in Maidstone
✨Tip Number 1
Make sure you know the ins and outs of fire safety and customer service. Brush up on your communication skills, as you'll be chatting with a variety of clients. We want you to shine in those calls!
✨Tip Number 2
Practice your call handling techniques! Role-play with a friend or family member to get comfortable with assessing risks and scheduling visits. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t forget to research the regional fire service! Knowing their values and mission can help you tailor your approach during interviews. We want you to show them you're not just any candidate, but the right fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Fire & Rescue Safe & Well Call Specialist in Maidstone
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fire safety and community service shine through. We want to see that you genuinely care about making a difference in people's lives!
Highlight Your Communication Skills: Since this role involves handling calls from diverse clients, make sure to showcase your excellent communication skills. Share examples of how you've effectively communicated in previous roles or situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Safe & Well Call Specialist role. We love seeing candidates who pay attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Maidstone!
How to prepare for a job interview at Kent Fire and Rescue Service
✨Know Your Stuff
Make sure you understand the role of a Safe and Well Call Specialist. Brush up on fire safety protocols and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that involves handling calls from diverse clients.
✨Showcase Your Experience
Prepare specific examples from your past experiences that highlight your call handling skills and ability to assess risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team, the training process, or the fire safety visits. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
