The Facilities Team Leader (Soft Services) sits in the Property Services team at Kent Fire and Rescue Service, which manages the service's estate of fire stations and other non-operational buildings. The post runs the helpdesk, leads a remote cleaning team and manages contractors and facilities budgets across all sites. It is full-time, with travel around the county one to two days a week and occasional work outside core hours. Applicants need multi-site facilities and CAFM experience, plus a full clean driving licence.
What the job involves
- Run the Property Services helpdesk, including management of the CAFM system
- Line manage a Helpdesk Officer and a remote cleaning team, including scheduling, shift assignment and absence cover
- Plan, coordinate and communicate deep-clean activities across all sites
- Manage contracts with service providers to ensure safety, compliance, SLAs and KPIs are met
- Carry out site audits of cleaning and maintenance standards and keep asset data accurate
- Work with Procurement to tender new services, including specifications, pricing schedules and bid evaluation
- Manage facilities budgets, monitor spend against contracts and reconcile contractor budgets annually
- Manage equipment and supply needs, including furniture, kitchen appliances, office equipment and cleaning supplies
- Support the Facilities Manager with planned, reactive and compliance works across all sites
- Deliver high-quality customer service to colleagues
- Contribute to a good team atmosphere and positive team dynamic
Experience
- Demonstrable facilities management delivery across a multi-site portfolio
- Previous use of CAFM software
- Experience of leading a team
Skills & knowledge
- Working knowledge of procurement processes and procedures
- Negotiating effectively with contractors and managing customer expectations
- Proficiency in Microsoft Word, Outlook and Excel
- Planning and prioritising workload under pressure to tight deadlines
- Team player with a can-do approach
- Self-motivated, proactive and positive
Checks & eligibility
- Full UK clean driving licence
- Standard or enhanced DBS check
Other
- Understanding of equality, diversity and inclusion in everyday work
Nice to have
- Experience of managing a remote team
What’s offered
- Automatic membership of the Local Government Pension Scheme, career average, with 16.5% employer contribution
- 31 days annual leave in addition to bank and public holidays
- Annual increase of one scale point within grade up to the top of the grade
- Blue Light Card discount scheme
- CSSC Card discount provider
- Employee Assistance Programme
- Family friendly policies promoting work-life balance
- Free parking
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Facilities Team Leader (Soft Services) employer: Kent Fire and Rescue Service
Kent Fire and Rescue Service is an exceptional employer, offering a unique opportunity to contribute to the safety and efficiency of emergency services while working in a supportive and collaborative environment. With a strong focus on employee development and continuous improvement, you will have access to training and growth opportunities that enhance your skills in managing critical network services. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while being part of a dedicated team committed to making a difference in the community.
Contact Details:
Kent Fire and Rescue Service Recruitment Team
