At a Glance
- Tasks: Support learners and manage exam processes while creating a positive learning environment.
- Company: Join a friendly team at East Kent Council, making a real difference in education.
- Benefits: Flexible working hours, part-time role, and a supportive team atmosphere.
- Other info: Diverse and inclusive workplace, with opportunities for personal growth.
- Why this job: Be the first point of contact for learners and shape their educational journey.
- Qualifications: GCSE in Maths and English, strong customer service skills, and proactive attitude.
The predicted salary is between 23970 - 26400 £ per year.
Covering Sittingbourne, Canterbury and Margate, this role offers variety and the chance to make a genuine impact. While you will work across the district, you'll likely spend much of your time in either Canterbury or Margate. As a key front-facing member of the team, you’ll be the first point of contact for our learners – playing a vital role in shaping their experience from enquiry through to achievement. We are now looking for a motivated and proactive Exams and Learner Services Officer to join our friendly East Kent team.
Responsibilities
- Welcoming and supporting learners in person, by phone, and via email
- Providing clear information and guidance on courses and services
- Enrolling learners and managing student data accurately
- Supporting exam processes, including entries and organising/running local examinations
- Helping to create a positive, safe, and inclusive learning environment
Working Pattern
- 18.5 hours per week
- A flexible working pattern, including some variable hours
- One evening per week (until 9.30pm) during term time to support evening classes (subject to need)
- Occasional Saturday attendance (subject to need)
- Rotas are planned in advance to help you organise your time
Qualifications & Requirements
- GCSE (or equivalent) in Maths and English (Level 2)
- Strong customer service and interpersonal skills
- Ability to manage and process information accurately
- Confidence using Microsoft Office and willingness to learn new systems
- A proactive approach and ability to work on your own initiative
Additional Requirements
The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for effective performance of the job. Appropriate standards are set out in the Job Description/Person Specification. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Equality, Diversity & Inclusion
KCC is committed to building a workforce that reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Exams and Learner Services Officer in Whitstable employer: Kent County Council
As an Exams and Learner Services Officer with our East Kent team, you will be part of a supportive and inclusive work culture that values diversity and encourages personal growth. With flexible working hours and the opportunity to make a meaningful impact on learners' experiences, this role offers a rewarding environment where your contributions are recognised and appreciated. Join us in shaping the future of education in Sittingbourne, Canterbury, and Margate, while enjoying the benefits of a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Exams and Learner Services Officer in Whitstable
✨Get Involved in Online Communities
Dive into online forums and communities centred around digital learning and education, like EdTech chats on Twitter or groups on LinkedIn. Engaging in discussions and sharing your insights can help build your visibility and credibility in the sector.
✨Attend EdTech Meetups and Workshops
Look for local meetups or workshops focused on digital education trends. Not only do they enable us to learn about the latest in the field, but they’re also great networking opportunities to meet potential employers like Kent County Council or other educators who might know about upcoming part-time roles.
✨Leverage Your University’s Resources
If you’re currently studying, make sure to tap into your university's career services. They often have connections with local businesses in the education space, plus they can help us uncover part-time job openings that aren't widely advertised.
✨Showcase Your Skills through Projects
Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at Kent County Council.
We think you need these skills to ace Exams and Learner Services Officer in Whitstable
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the Exams and Learner Services Officer at Kent County Council, make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
Showcase Relevant Skills and Tools:Mention any specific platforms or tools you’ve used in the digital learning space. For instance, if you're familiar with LMS (Learning Management Systems) or any authoring tools, include these in your CV. This demonstrates you’re not only passionate but also ready to hit the ground running at Kent County Council.
Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining Kent County Council and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the Exams and Learner Services Officer role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at Kent County Council to see why you’re a perfect fit.
How to prepare for a job interview at Kent County Council
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show Kent County Council you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
Expect questions related to educational methodologies or theories that underpin digital learning. Brush up on concepts like constructivism or blended learning and be ready to discuss how these can apply to real-world scenarios. The interviewers at Kent County Council will appreciate your understanding of the educational principles that drive effective learning.
✨Flexibility & Adaptability are Key
As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure Kent County Council that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to Kent County Council about what you bring to the table.
