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- Tasks: Lead visitor services and ensure an amazing experience for all park guests.
- Company: Shorne Woods Country Park, a vibrant and inclusive environment.
- Benefits: Flexible hours, competitive pay, and the chance to work outdoors.
- Why this job: Be part of a team that creates memorable experiences for visitors every day.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Join a diverse team and enjoy opportunities for personal growth.
Weekends – 19 hours per week in the summer and 17 hours per week in the winter. Start time 8:30am summer finish time 17:30 winter 16:30pm. Optional bank holiday cover.
You will provide an enjoyable experience for all visitors to the park, ensuring the smooth running of all visitor services functions. The duty manager ensures that excellent standards of customer service are maintained and responses to issues or problems are provided in a calm and professional manner.
Key responsibilities include:
- Duty manage the site-based visitor services, catering and warden teams as needed ensuring that customer service is consistently excellent, and that visitor services delivery is effective and meets customer expectations.
- Support the delivery of an annual events programme ensuring excellent customer experience.
- Provide a first class, professional venue hire, birthday party and team building service for all customers ensuring that their needs are understood and delivered on the day and that all booking and delivery processes are consistently met and agreed.
- Manage the site gift shop in line with the Country Parks\’ retail policy. Manage stock levels and deliveries.
- Supervise the Visitor Service & Events Assistant, ensuring efficiency and excellent customer service. Some cover on the front desk for staff breaks will be required.
- Be responsible for the accurate accounting of all income generated on site, including its banking and ensure that all financial controls are adhered to including those for payments for invoices, purchase card transactions, management of stock and where applicable petty cash.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
For an informal discussion or further information, please contact:
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location Shorne Woods Country Park, United Kingdom
#J-18808-Ljbffr
Visitor Services Duty Manager employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Duty Manager
✨Tip Number 1
Get to know the park and its services inside out! Familiarise yourself with the visitor experience, catering options, and events. This way, when you chat with potential employers, you can show off your knowledge and passion for creating a fantastic atmosphere for visitors.
✨Tip Number 2
Network like a pro! Attend local events or meet-ups related to visitor services and customer experience. Connecting with people in the industry can lead to job opportunities and insider tips that might not be advertised.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Duty Manager. Being calm and professional under pressure is key, so the more you prepare, the better you'll perform in interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from enthusiastic candidates who are ready to make a difference in visitor services. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Visitor Services Duty Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone above and beyond to make someone's day better – it really helps us see your enthusiasm!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities of the Visitor Services Duty Manager role. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kent County Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Visitor Services Duty Manager. Familiarise yourself with customer service standards, event management, and financial controls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or resolved issues calmly and professionally. This is crucial for this role, so be ready to discuss how you can ensure an enjoyable experience for all visitors.
✨Demonstrate Team Leadership
As a duty manager, you'll be supervising teams. Think of instances where you've successfully led a team or managed staff effectively. Highlight your ability to motivate others and maintain high standards of service, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the park's events programme or visitor services. This shows your enthusiasm for the role and helps you gauge if the position aligns with your career goals. Plus, it makes for a more engaging conversation during the interview!
