At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic environment.
- Company: Join Kent County Council's Waste Management team focused on the Environment and Circular Economy.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact while developing your administration skills in a vibrant team.
- Qualifications: Strong communication skills and confidence with IT systems are essential.
The predicted salary is between 36000 - 60000 £ per year.
This role is not an IT support role; it is a business administration support role within the Kent County Council Waste Management team.
Are you ready to embark on an exciting journey in the Environment and Circular Economy sector? We have an amazing opportunity for a Technical Support Officer with a focus on business administration support. We\'re on the lookout for a motivated individual eager to showcase their administration skills in a dynamic, customer-oriented environment.
Exciting opportunities have arisen to work in the Environment and Circular Economy as a Technical Support Officer with a focus on business administration support. We are looking for a motivated individual who is keen to demonstrate their administration experience in a customer-oriented environment.
As the first point of contact for our team, you\'ll play a crucial role in delivering top-notch customer service and administrative support. Your responsibilities will include a variety of tasks such as customer service, clerical duties, and financial management support, ensuring our Resource Management and Circular Economy Team operates smoothly. A significant task will involve managing vehicle vouchers, requiring you to handle urgent enquiries in a time-sensitive environment.
In this role, you\'ll need excellent interpersonal, complaint handling, and communication skills to effectively interact with a diverse range of internal and external customers and stakeholders. Confidence with IT systems and processes is also essential.
This permanent, full-time position offers the flexibility of hybrid working, allowing you to work both from the office at Sessions House, Maidstone, and from home.
At KCC, we are committed to building a diverse and inclusive workforce that reflects the vibrant community we serve. We welcome applications from individuals of all ages, abilities, genders, sexual orientations, ethnic backgrounds, and faiths. We strive to create a workplace where everyone feels valued and can be their authentic selves.
Don\'t miss out on this exciting opportunity! Apply now, as the closing date may be brought forward if we receive a high number of qualified applicants.
This post is considered by KCC to be a customer-facing position. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
For more information or to discuss this opportunity further, please contact:
Kay Groves - 03000 411642
About the Company
Work that works for you and us - let\'s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\'s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location Sessions House, Maidstone, United Kingdom
Technical Support Officer in Maidstone employer: Kent County Council
Kent County Council is an exceptional employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Technical Support Officer in the Waste Management team, you will enjoy the flexibility of hybrid working from Sessions House in Maidstone, while contributing to meaningful environmental initiatives. With a focus on professional development and a commitment to employee well-being, KCC provides a rewarding environment for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kent County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kent County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kent County Council:Your cover letter is your chance to shine! Tell us why you want to work at Kent County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kent County Council!
How to prepare for a job interview at Kent County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
