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- Tasks: Provide top-notch customer service and administrative support in a dynamic environment.
- Company: Join Kent County Council's Waste Management team focused on the Environment and Circular Economy.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact while developing your administration skills in a vibrant team.
- Qualifications: Strong communication skills and confidence with IT systems are essential.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
This role is not an IT support role; it is a business administration support role within the Kent County Council Waste Management team.
Are you ready to embark on an exciting journey in the Environment and Circular Economy sector? We have an amazing opportunity for a Technical Support Officer with a focus on business administration support. We\’re on the lookout for a motivated individual eager to showcase their administration skills in a dynamic, customer-oriented environment.
Exciting opportunities have arisen to work in the Environment and Circular Economy as a Technical Support Officer with a focus on business administration support. We are looking for a motivated individual who is keen to demonstrate their administration experience in a customer-oriented environment.
As the first point of contact for our team, you\’ll play a crucial role in delivering top-notch customer service and administrative support. Your responsibilities will include a variety of tasks such as customer service, clerical duties, and financial management support, ensuring our Resource Management and Circular Economy Team operates smoothly. A significant task will involve managing vehicle vouchers, requiring you to handle urgent enquiries in a time-sensitive environment.
In this role, you\’ll need excellent interpersonal, complaint handling, and communication skills to effectively interact with a diverse range of internal and external customers and stakeholders. Confidence with IT systems and processes is also essential.
This permanent, full-time position offers the flexibility of hybrid working, allowing you to work both from the office at Sessions House, Maidstone, and from home.
At KCC, we are committed to building a diverse and inclusive workforce that reflects the vibrant community we serve. We welcome applications from individuals of all ages, abilities, genders, sexual orientations, ethnic backgrounds, and faiths. We strive to create a workplace where everyone feels valued and can be their authentic selves.
Don\’t miss out on this exciting opportunity! Apply now, as the closing date may be brought forward if we receive a high number of qualified applicants.
This post is considered by KCC to be a customer-facing position. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
For more information or to discuss this opportunity further, please contact:
Kay Groves – 03000 411642
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location Sessions House, Maidstone, United Kingdom
#J-18808-Ljbffr
Technical Support Officer employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the Environment and Circular Economy sector, especially those at Kent County Council. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the team and their projects. Show us you’re genuinely interested in the role and how your skills can help them manage waste effectively.
✨Tip Number 3
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might handle complaints or urgent enquiries and rehearse your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at KCC.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Showcase Your Administration Skills: Make sure to highlight your previous experience in administration. We want to see how you've successfully managed tasks similar to those listed in the job description, like customer service and clerical duties.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Technical Support Officer role. This shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Kent County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like customer service and financial management support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is customer-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled complaints or resolved issues effectively. This will highlight your interpersonal skills and ability to thrive in a dynamic environment.
✨Demonstrate IT Proficiency
Confidence with IT systems is crucial for this role. Brush up on any relevant software or tools you might encounter, and be ready to discuss how you've used technology to improve processes in past roles. This will reassure the interviewers that you can handle the technical aspects of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
