At a Glance
- Tasks: Support customers with streetworks issues and manage permits for highway activities.
- Company: Join Kent County Council, a leader in public highway management.
- Benefits: Enjoy a hybrid work model, career progression, and a supportive team environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen to work as a key part of the Streetworks service within Kent County Council Highways. As a Streetworks Technical Support Officer, you will be providing a front-line service dealing with customers reporting issues with Streetworks on the highway network. You will be responsible for the administrative support for all works on the highway network including processing and monitoring of permits, licenses for temporary traffic lights, skips, scaffolds, hoardings and other activities.
You will need to be an excellent team player and work closely with Streetworks Coordinators and Inspectors to deliver great customer service, ensure works are well managed, safe and deliver the minimum disruption to the travelling public. Kent County Council has been an industry leader in managing works on the public Highway through an innovative permit system. You will be working in a dynamic team dedicated to keeping Kent moving.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Location: Hybrid, Tunbridge Wells.
Streetworks Permit & Frontline Support Officer employer: Kent County Council
Kent County Council is an excellent employer, offering a supportive work culture that prioritises the well-being and development of its staff. With opportunities for professional growth in the health and social care sector, employees can make a meaningful impact in the lives of adults with disabilities while enjoying the benefits of working in a community-focused environment on the beautiful Isle of Sheppey.
StudySmarter Expert Advice🤫
We think this is how you could land Streetworks Permit & Frontline Support Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Kent County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Kent County Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Streetworks Permit & Frontline Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Kent County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Kent County Council
✨Get to Know Public Sector Values
Before your interview with Kent County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Kent County Council.
