At a Glance
- Tasks: Provide professional admin support to help children and families thrive.
- Company: Join a supportive team at the Cranbrook Family Hub.
- Benefits: Flexible hours, personal training opportunities, and a chance to make a difference.
- Other info: Diverse and inclusive workplace with growth potential.
- Why this job: Be the first point of contact and positively impact families in your community.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 23970 - 25989 £ per year.
Our team has a vacancy for a Part Time Business Support Assistant 8.30am - 4.30pm every Wednesday & Friday based at the Cranbrook Family Hub, although you may be required to cover other centres in the Tunbridge Wells area and district. This role is key to providing professional and administrative support to practitioners supporting children and families.
We are looking for someone with a calm and organised approach who would like to make a positive contribution. You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines. You will often be the first point of contact for our service and need to be confident in liaising with families, colleagues, and professionals within a multi‑agency environment. You will be working as the main point of contact on reception.
We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities and using a range of IT packages. You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.
The role is varied and interesting and we can offer opportunities for personal training and development within the service. You will be part of a wider West Kent team offering support to colleagues and families.
This post is considered by KCC to be a customer‑facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Business Support Assistant in Royal Tunbridge Wells employer: Kent County Council
At KCC, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Business Support Assistant at the Cranbrook Family Hub, you will enjoy flexible working hours, opportunities for professional development, and the chance to make a meaningful impact in the lives of children and families within the Tunbridge Wells area. Join our dedicated team and be part of a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant in Royal Tunbridge Wells
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kent County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kent County Council and let us see your personality shine through!
We think you need these skills to ace Business Support Assistant in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kent County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Kent County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kent County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kent County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kent County Council will surely appreciate.
