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For Companies At a Glance
- Tasks: Join our team to manage pensions and provide top-notch service to members.
- Company: Kent Pension Fund, a friendly and fast-paced environment.
- Benefits: 28 days annual leave, flexible working, and career progression opportunities.
- Why this job: Kickstart your career in pensions and make a real difference.
- Qualifications: GCSE Level 4 in Maths and English; no prior experience needed.
- Other info: Full training provided and supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role Responsibility Were growing! Thanks to internal promotions, were excited to welcome multiple new Pensions Assistants to our large, friendly, and fast-paced team at Kent Pension Fund. If you\’re looking for a career where you can make a real difference, learn new skills, and grow professionally, this could be the perfect opportunity for you.
What Youll Be Doing
This is an entry-level role, ideal for someone ready to kickstart their career in pensions. Youll be part of our Pension Administration Team, helping to manage the pensions of thousands of scheme members across Kent. Youll be part of our Pension Administration Team, helping to provide the best in class service to scheme members of the Kent Pension Fund. Your day-to-day will include:
- Handling a variety of administration tasks for members joining, leaving, or currently in Kent Pension Fund
- Using systems like Altair to process casework (some involving financial data)
- Communicating with customers and external organisations via phone, letter and email
- Providing excellent customer service with sensitivity and professionalism
What Were Looking For
You dont need pensions experience just a willingness to learn about pensions and a great attitude! Were looking for people who are:
- Organised and able to prioritise
- Clear communicators and customer focused
- Flexible and team-oriented
- Confident with IT (especially Excel, Word, Outlook)
- Qualified to GCSE Level 4 (Grade C) in Maths and English (or equivalent)
What You\’ll Get
As part of Kent County Council, youll enjoy:
- 28 days annual leave (rising to 30 days after 5 years service)
- Membership of the Local Government Pension Scheme
- Flexible working arrangements
- Full training and ongoing support
- Opportunities for career progression and pensions qualifications
Apply Now
We expect a high level of interest in these roles, so please make sure to highlight your customer service skills and experience in the Reason for Application section of your online form. Shortlisted candidates will be contacted for in-person interviews in Maidstone (wk/com 6th October 2025). This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. No recruitment assistance is required from employment agencies.
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Pensions Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Assistant
✨Tip Number 1
Get to know the company! Research Kent Pension Fund and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed tasks or projects. Being able to demonstrate your ability to prioritise will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your customer service experience in the Reason for Application section, as it’s key for this role.
We think you need these skills to ace Pensions Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in the Reason for Application section. We want to see how you’ve made a difference for customers in the past!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your responses to the role of Pensions Assistant. We love seeing candidates who take the time to connect their skills to what we’re looking for.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for this exciting opportunity.
How to prepare for a job interview at Kent County Council
✨Know Your Pensions Basics
Even though you don’t need prior experience, it’s super helpful to brush up on basic pensions knowledge. Familiarise yourself with terms like 'defined benefit' and 'defined contribution'. This shows your willingness to learn and helps you stand out as a candidate who’s genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you handled queries or resolved issues effectively. This will demonstrate your ability to communicate clearly and sensitively.
✨Get Comfortable with IT
As you'll be using systems like Altair and handling financial data, make sure you're confident with Excel, Word, and Outlook. If you have any experience with these tools, mention it during the interview. If not, consider doing a quick online tutorial to familiarise yourself with their basic functions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.