At a Glance
- Tasks: Support the Adolescent Early Help team with admin tasks and communication.
- Company: Kent County Council, dedicated to helping young people thrive.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Other info: Join a dynamic team and enjoy opportunities for personal growth.
- Why this job: Make a difference in young people's lives while developing your skills.
- Qualifications: Strong communication and organisational skills, plus proficiency in Microsoft Office.
The predicted salary is between 26956 - 27765 £ per year.
We are looking for a part‑time, 18.5 hours a week Business Support Officer to join the Adolescent Early Help West1 team. This demanding and challenging role requires a calm and organised approach, alongside excellent communication skills.
Responsibilities
- Arranging and minuting meetings.
- Daily mailbox monitoring and dealing with queries.
- Diary management and tracking timescales.
- Acting as the first point of contact for phone queries.
- Updating and uploading to case management systems.
- Supporting Early Help staff in a fast‑paced environment, providing professional support to families, professionals and colleagues.
- Collaborating with colleagues and sharing duties across the team.
- Organising own time and supporting others to meet deadlines and performance targets.
Qualifications & Skills
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent organisational and time‑management skills.
- Strong written and verbal communication skills.
- Capability to work collaboratively and maintain professional relationships.
Legal and Vetting
Post is subject to a Basic Disclosure Application to the Disclosure and Barring Service. Position is considered customer‑facing; therefore a statutory duty under Part7 of the Immigration Act (2016) requires post holders to have a command of spoken English sufficient for effective performance of the job requirements.
Adolescent Business Support Officer in Northfleet employer: Kent County Council
Kent County Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the Adolescent Early Help team in North Kent and West Kent, you will benefit from flexible working hours, opportunities for growth, and the chance to make a meaningful impact in the community. Join us to be part of a dedicated team that values collaboration and strives to provide the best support for families and professionals alike.
StudySmarter Expert Advice🤫
We think this is how you could land Adolescent Business Support Officer in Northfleet
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kent County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kent County Council and let us see your personality shine through!
We think you need these skills to ace Adolescent Business Support Officer in Northfleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kent County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Kent County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kent County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kent County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kent County Council will surely appreciate.
