At a Glance
- Tasks: Support families and communities by providing reception and admin support at Family Hubs.
- Company: Kent County Council, dedicated to improving outcomes for children and families.
- Benefits: 29 days annual leave, pension scheme, training opportunities, and discounts with local retailers.
- Other info: Flexible working across multiple locations with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience, strong communication skills, and good ICT knowledge.
The predicted salary is between 20000 - 25000 £ per year.
Kent County Council’s Family Hubs are part of our integrated Early Help offer for children, young people and families, supporting those aged 0–19 (up to 25 for children and young people with SEND). Family Hubs bring together services such as midwifery, health visiting, parenting support, early years provision and targeted support in local communities. Working alongside a wide range of partners, Family Hubs provide accessible, welcoming places where families can get the right help at the right time. Kent has 56 Family Hubs countywide, each playing a vital role in supporting local communities and improving outcomes for children and families.
About the role: We are recruiting for a fixed term, part‑time Business Support Assistant to support the delivery of services across our Thanet District Family Hubs until 31 March 2027. The role will support the 7 locations in Margate, Cliftonville, Ramsgate and Birchington. The role is contracted to a Wednesday, Thursday & Friday working pattern. This is a front‑facing, customer‑focused role, supporting the day‑to‑day operation of busy Family Hubs. You will play a key part in welcoming families, visitors and partner agencies, providing clear information, and ensuring hubs run smoothly and safely. Your contractual base will be Cliftonville Family Hub. However, this post will currently provide reception and administrative cover across other Family Hubs within the Thanet District, and you will need to be flexible to attend different sites during your working day where required.
Key responsibilities include:
- Acting as the first point of contact for families, visitors, partners and professionals
- Greeting, welcoming and signposting families to appropriate support and services
- Supporting reception cover, including opening and closing hub buildings as required
- Providing administrative support to Family Hub staff and managers
- Managing telephone calls, emails, records and data accurately and confidentially
- Supporting Health & Safety processes and reporting building or facilities issues
- Liaising with colleagues and partners in a multi‑agency environment
- Being flexible to move between Family Hub locations to meet service need
About you: We are looking for someone who is organised, approachable and calm, with a genuine interest in supporting families and communities. You will be able to demonstrate:
- Excellent communication and interpersonal skills, with a confident and welcoming manner
- Experience of working in a customer‑facing or administrative role
- Good ICT skills, including Microsoft Office and digital systems
- The ability to manage a varied workload and respond to competing priorities
- A flexible approach to working across multiple sites
This role requires regular travel between Family Hub locations within the Canterbury District. The district cannot always be easily navigated using public transport, and you may be required to support one location and move to another during the working day. Access to suitable transport is therefore essential. Kent County Council remains committed to making reasonable adjustments where required.
What we offer: In return, we can offer you:
- 29 days annual leave (pro rata) plus bank holidays
- Membership of the Local Government Pension Scheme
- Access to training and ongoing development opportunities
- A supportive, people‑focused working environment
- Access to Kent Rewards, offering discounts with local and national retailers
- A rewarding role making a real difference to families in your community
About your application: Please use the “how you meet the requirements of the role” section to demonstrate how you meet the criteria outlined in the Job description and Person Specification.
Further information: This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. The interview will consist of an interview panel and a written exercise. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. This role will require travel across Thanet, which is not always supported by public transport links. This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.
If you would like information about the role, location and responsibilities, please contact: kelly.best@kent.gov.uk
About the Company: Work that works for you and us - let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location: Cliftonville Family Hub, 26 St Pauls Road, Cliftonville, Margate, Kent, United Kingdom
Part-Time Family Hub Reception & Admin Support in Margate employer: Kent County Council
Kent County Council is an exceptional employer, offering a supportive and people-focused work environment that prioritises the well-being of families and communities. With generous benefits such as 29 days of annual leave, access to training and development opportunities, and a commitment to inclusivity, employees can thrive while making a meaningful impact in their local areas. The role at the Cliftonville Family Hub provides a unique chance to engage with diverse families and partners, fostering a collaborative atmosphere that enhances personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Family Hub Reception & Admin Support in Margate
✨Tip Number 1
Get to know the Family Hubs! Research their services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since this role is all about being front-facing, try role-playing with a friend or family member. It’ll help you feel more at ease when welcoming families and visitors.
✨Tip Number 3
Be flexible and show it! Highlight your adaptability during interviews. Mention any past experiences where you’ve had to juggle multiple tasks or locations, as this will resonate well with the job requirements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part-Time Family Hub Reception & Admin Support in Margate
Some tips for your application 🫡
Show Your Passion for Community Support:When you're writing your application, let us know why you're excited about supporting families and communities. Share any personal experiences or motivations that drive you to work in this field. We love seeing genuine enthusiasm!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the job description. Use keywords from the role, like 'customer-facing' and 'administrative support', to show us you understand what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see how you meet the requirements by using bullet points or short paragraphs.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Kent County Council
✨Know the Family Hub Services
Familiarise yourself with the services offered at Family Hubs, especially those in the Thanet District. Understanding how midwifery, health visiting, and parenting support work together will help you answer questions confidently and show your genuine interest in supporting families.
✨Showcase Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and warmly. Prepare examples of how you've successfully communicated with families or clients in previous roles, highlighting your approachable manner and ability to manage varied workloads.
✨Demonstrate Flexibility
Be ready to discuss your flexibility in working across multiple sites. Share any past experiences where you adapted quickly to changing environments or schedules, as this will reassure the interviewers of your ability to meet the demands of the role.
✨Prepare for the Written Exercise
Since the interview includes a written exercise, brush up on your administrative skills. Practice drafting clear emails or reports, and ensure you're comfortable using Microsoft Office tools. This will help you feel more confident during the assessment.
