At a Glance
- Tasks: Support learners through their educational journey and manage exam processes.
- Company: Kent Adult Education, a vibrant and inclusive learning environment.
- Benefits: Flexible working hours, part-time role, and a chance to make a real impact.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Be the first point of contact for learners and shape their educational experience.
- Qualifications: Strong customer service skills and GCSE in Maths and English.
The predicted salary is between 24000 - 28000 £ per year.
Covering Sittingbourne, Canterbury and Margate, this role offers variety and the chance to make a genuine impact. While you will work across the district, you'll likely spend much of your time in either Canterbury or Margate. As a key front-facing member of the team, you'll be the first point of contact for our learners - playing a vital role in shaping their experience from enquiry through to achievement.
Responsibilities
- Welcoming and supporting learners in person, by phone, and via email
- Providing clear information and guidance on courses and services
- Enrolling learners and managing student data accurately
- Supporting exam processes, including entries and organising and running local examinations
- Helping to create a positive, safe, and inclusive learning environment
This is a varied and rewarding role where no two days are the same. It can be busy and requires strong attention to detail, but it also offers the opportunity to work independently and make a real difference.
Qualifications & Skills
- Strong customer service and interpersonal skills
- The ability to manage and process information accurately
- Confidence using Microsoft Office and willingness to learn new systems
- A proactive approach and ability to work on your own initiative
- GCSE (or equivalent) in Maths and English (Level 2)
Additional Information
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
At Kent Adult Education, our learning centres are vibrant, welcoming spaces where adults come to build skills, confidence, and new opportunities. Supporting learners across Kent, we deliver courses that make a real difference to people's lives. Work that works for you and us – let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Working Hours and Flexibility
- 18.5 hours per week
- A flexible working pattern, including some variable hours
- There may be one evening per week (until 9.30pm) during term time to support evening classes
- There may be a need for an occasional Saturday attendance
- Rotas are planned in advance to help you organise your time
Exams and Learner Services Officer in Margate employer: Kent County Council
Kent Adult Education is an exceptional employer that prioritises a supportive and inclusive work culture, allowing you to make a meaningful impact on learners' lives across Sittingbourne, Canterbury, and Margate. With flexible working hours and a commitment to diversity, you'll find ample opportunities for personal and professional growth in a vibrant environment dedicated to empowering adults through education.
StudySmarter Expert Advice🤫
We think this is how you could land Exams and Learner Services Officer in Margate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Kent Adult Education. Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about the questions you might be asked, especially around customer service and supporting learners. Grab a mate or family member and do some mock interviews. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! When you're in the interview, don’t just talk about your experience—give specific examples of how you've helped others or solved problems in the past. This will really highlight your strong customer service skills and proactive approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Exams and Learner Services Officer position.
We think you need these skills to ace Exams and Learner Services Officer in Margate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Exams and Learner Services Officer. Highlight your customer service skills and any relevant experience that shows how you can support learners effectively. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Kent County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of an Exams and Learner Services Officer. Familiarise yourself with the responsibilities listed in the job description, such as supporting learners and managing student data. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've gone above and beyond to help someone. This will demonstrate your strong interpersonal skills and your ability to create a positive experience for learners.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult learner or manage conflicting priorities. Practise your responses to these types of questions, focusing on your proactive approach and problem-solving abilities.
✨Demonstrate Your Tech Savviness
As the role requires confidence in using Microsoft Office and learning new systems, be ready to discuss your experience with technology. If you have any examples of how you've quickly adapted to new software or tools, share those. This will show that you're not only capable but also eager to learn and grow in the role.
