At a Glance
- Tasks: Lead and support a team to enhance service delivery for adults in need.
- Company: Join Kent Enablement at Home, making a real difference in people's lives.
- Benefits: Flexible working hours, competitive package, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Be a key player in improving lives and supporting independence.
- Qualifications: Experience in management, strong organisational skills, and a passion for service improvement.
The predicted salary is between 30000 - 40000 £ per year.
Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives? Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances. We are looking for an experienced and motivated Senior Business Support Lead to join our team, with a key focus on supporting our extended hours service (06:30 – 22:00). This is a pivotal role ensuring consistent, high-quality business support during out-of-hours periods, helping maintain service continuity across Kent Enablement at Home.
You will provide leadership, coordination and oversight of business support functions, working closely with senior managers and operational teams to ensure resources are effectively aligned to demand.
Key Responsibilities- Lead and supervise Business Support staff, promoting development, resilience and high performance
- Support service delivery across extended hours, providing continuity and escalation support outside core hours
- Act as a key point of contact for business processes, queries and operational issues
- Contribute to workforce planning to ensure effective cover across early mornings, evenings and peak demand periods
- Oversee data collection, reporting and analysis to support decision-making and service improvement
- Work collaboratively with internal and external stakeholders to enhance service delivery
- Lead or contribute to improvement initiatives, projects and business change activity
- Support statutory processes (e.g. complaints, FOIs, SARs), ensuring compliance and timely responses
- Has experience in line management and leading teams
- Thrives in a fast‑paced environment with competing priorities
- Has strong organisational, communication and problem‑solving skills
- Can work flexibly across extended hours to meet service needs
- Has experience of data analysis, reporting and service improvement
- Demonstrates resilience and sound decision‑making under pressure
- Is committed to collaborative working and continuous improvement
Proven experience in business support, administration or a care‑related environment however, full training and support will be provided.
Why Join Kent Enablement at Home?- Be part of a valued Adult Social Care service supporting independence and wellbeing
- Join a friendly, supportive and collaborative Business Support team
- Make a visible difference to service delivery and outcomes
- Develop your skills and experience within Adult Social Care
- Take on a key leadership role influencing service improvement
- Access opportunities to lead projects and support innovation
- Benefit from flexible working arrangements and a competitive employee package
This role supports service delivery across core and extended hours (06:30 – 22:00). You will work as part of a flexible rota, with a focus on out‑of‑hours support, including early mornings, evenings and weekends. Kent Enablement at Home operates 7 days a week, 06:00 – 22:00. This role is considered a customer‑facing position. Working patterns and contractual hours will be discussed at interview, in line with service requirements and office base. Appointment is subject to the usual pre‑employment checks.
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Senior Business Support Lead in Maidstone employer: Kent County Council
Kent Enablement at Home is an exceptional employer dedicated to making a meaningful impact on the lives of adults across Kent. With a strong focus on employee development, a collaborative work culture, and flexible working arrangements, we empower our team members to thrive in their roles while supporting independence and wellbeing in the community. Join us to take on a pivotal leadership role that not only enhances your skills but also contributes to vital service improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Support Lead in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with supporting independence and wellbeing. Practise common interview questions and think about how your experience can contribute to their mission.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in managing teams and driving service improvement. Highlight specific examples where you've made a difference in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Kent Enablement at Home and making a real impact.
We think you need these skills to ace Senior Business Support Lead in Maidstone
Some tips for your application 🫡
Show Your Organisational Skills:In your application, make sure to highlight your organisational skills. We want to see how you manage competing priorities and keep everything running smoothly, especially in a fast-paced environment like ours.
Demonstrate Leadership Experience:Since this role involves leading a team, share examples of your line management experience. Tell us about how you've motivated and developed your team members to achieve high performance.
Be Proactive in Problem-Solving:We love a proactive approach! In your written application, mention specific instances where you've tackled challenges head-on and contributed to service improvement. This shows us you're ready for the dynamic nature of our work.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in people's lives.
How to prepare for a job interview at Kent County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Business Support Lead role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how your skills can contribute to supporting services that make a real difference.
✨Showcase Your Leadership Skills
Since this role involves leading and supervising staff, be prepared to discuss your leadership style and experiences. Think of specific examples where you've motivated a team or improved performance. Highlighting your ability to promote development and resilience will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment like this, showcasing your problem-solving skills is crucial. Prepare to share instances where you've successfully navigated challenges or made sound decisions under pressure. This will illustrate your capability to maintain service continuity during out-of-hours periods.
✨Engage with Service Improvement Initiatives
Be ready to discuss any past experiences related to data analysis, reporting, or service improvement. Show your enthusiasm for contributing to improvement initiatives and projects. This will demonstrate your commitment to continuous improvement and collaborative working, which are key aspects of the role.
