At a Glance
- Tasks: Provide customer support and admin assistance at Family Hubs.
- Company: Kent County Council, dedicated to supporting families in the community.
- Benefits: Part-time hours, flexible schedule, and a chance to make a difference.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Join a team that helps families access vital community services.
- Qualifications: Excellent communication skills and experience in customer-facing roles.
The predicted salary is between 12 - 15 € per hour.
Kent County Council is seeking a part-time Business Support Assistant to provide customer support and administrative assistance at Family Hubs in Herne Bay, Whitstable, Canterbury, and Wincheap.
The role requires excellent communication skills, a calm demeanor, and experience in customer-facing roles. The position is contracted for Monday and Tuesday, with a focus on facilitating access to community services and managing various tasks to support families effectively.
Family Hub Support Assistant — Part-Time, Front‑Desk & Admin in Kent employer: Kent County Council
Kent County Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Family Hub Support Assistant, you will enjoy flexible part-time hours while making a meaningful impact in the lives of families across Herne Bay, Whitstable, Canterbury, and Wincheap. With opportunities for growth and a commitment to fostering a positive environment, this role is perfect for those looking to contribute to their community while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Support Assistant — Part-Time, Front‑Desk & Admin in Kent
✨Tip Number 1
Make sure to research the Family Hubs and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in supporting families in the community.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, try role-playing common scenarios with a friend or family member. This will help you feel more confident when interacting with families at the front desk.
✨Tip Number 3
Network with current or former employees of Kent County Council. They can provide insider tips on what the hiring managers are looking for and might even give you a heads-up on upcoming opportunities.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Family Hub Support Assistant — Part-Time, Front‑Desk & Admin in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer support, make sure to highlight your excellent communication skills in your application. We want to see how you can connect with families and provide the assistance they need.
Keep It Calm and Collected:A calm demeanor is key for this position, especially when dealing with families. Share examples in your application where you've handled challenging situations with grace and professionalism. We love a cool head!
Tailor Your Experience:Make sure to tailor your application to reflect your experience in customer-facing roles. We’re looking for specific examples of how you've supported customers or managed administrative tasks in the past. Let us know what makes you a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Kent County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Hub Support Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like providing customer support and administrative assistance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about situations where you resolved conflicts or provided exceptional service, as these stories will highlight your suitability for the role.
✨Stay Calm Under Pressure
The role requires a calm demeanour, especially when dealing with families who may be in need of support. During the interview, be ready to discuss how you handle stressful situations. You might even want to practice some calming techniques beforehand, so you can present yourself as composed and capable.
✨Demonstrate Your Community Focus
Since the position involves facilitating access to community services, think about how you can express your passion for community support. Share any relevant experiences or initiatives you've been involved in that align with the values of Kent County Council. This will show that you’re not just looking for a job, but that you care about making a difference in the community.
