At a Glance
- Tasks: Support families and communities through customer service and administrative tasks.
- Company: Join a supportive team at Kent County Council's Family Hubs.
- Benefits: Enjoy 29 days annual leave, pension scheme, and training opportunities.
- Other info: Flexible working across multiple locations with a people-focused environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Organised, approachable, with strong communication skills and ICT proficiency.
The predicted salary is between 12 - 15 € per hour.
We are recruiting a part‑time Business Support Assistant to support the delivery of services across our Canterbury District Family Hubs at five locations in Herne Bay, Whitstable, Canterbury and Wincheap. The role is contracted to a Monday and Tuesday working pattern and involves front‑facing customer support as well as administrative tasks across the hubs.
Responsibilities
- Act as the first point of contact for families, visitors, partners, and professionals.
- Greet, welcome, and signpost families to appropriate support and services.
- Provide reception cover, including opening and closing hub buildings as required.
- Deliver administrative support to Family Hub staff and managers.
- Manage telephone calls, e‑mail, records and data accurately and confidentially.
- Support Health & Safety processes and report building or facilities issues.
- Liaise with colleagues and partners in a multi‑agency environment.
- Move between Family Hub locations as necessary to meet service needs.
Qualifications
- Organised, approachable and calm with a genuine interest in supporting families and communities.
- Excellent communication and interpersonal skills with a confident and welcoming manner.
- Experience of working in a customer‑facing or administrative role.
- Good ICT skills, including Microsoft Office and other digital systems.
- The ability to manage a varied workload and respond to competing priorities.
- A flexible approach to working across multiple sites.
- Access to suitable transport to enable regular travel between Family Hub locations.
Requirements
Kent County Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English or Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description / Person Specification.
Benefits
- 29 days annual leave (pro‑rata) plus bank holidays.
- Membership of the Local Government Pension Scheme.
- Access to training and ongoing development opportunities.
- A supportive, people‑focused working environment.
- Access to Kent Rewards, offering discounts with local and national retailers.
- A rewarding role making a real difference to families in your community.
Business Support Assistant in Herne Bay employer: Kent County Council
Kent County Council is an excellent employer, offering a supportive and people-focused working environment for the role of Business Support Assistant. With 29 days of annual leave plus bank holidays, access to the Local Government Pension Scheme, and ongoing training opportunities, employees can thrive while making a meaningful impact in their communities across the Canterbury District Family Hubs. The flexible working pattern and commitment to employee growth make this an attractive opportunity for those looking to contribute positively to family support services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant in Herne Bay
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Family Hubs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, be ready to share who you are and what you bring to the table. Keep it casual but confident!
✨Tip Number 3
Show up at local events or workshops related to family support services. It’s a great way to learn more about the community and make connections that could help you land that Business Support Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, it’s the best way to stay updated on new openings.
We think you need these skills to ace Business Support Assistant in Herne Bay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your genuine interest in supporting families and communities.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing or administrative roles. We’re looking for organised and approachable individuals, so connect your past experiences to the skills we need!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at Kent County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like providing reception cover and managing telephone calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves front-facing customer support, it's crucial to highlight your excellent communication and interpersonal skills. Prepare examples from your past experiences where you've successfully interacted with families or clients. This will help you convey your approachable and calm nature during the interview.
✨Demonstrate Organisational Skills
Being organised is key for this position, especially when managing a varied workload. Think of instances where you've juggled multiple tasks effectively. Share these examples to illustrate your ability to prioritise and stay calm under pressure, which is essential for supporting families and colleagues across different locations.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the environment aligns with your values and career goals.
