At a Glance
- Tasks: Lead the development of local library services and motivate staff to deliver quality customer service.
- Company: Join KCC, a diverse and inclusive council committed to community engagement.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Encouraging applications from all backgrounds to create an inclusive workplace.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Proactive attitude, strong communication skills, and ability to work independently and collaboratively.
The predicted salary is between 30000 - 40000 £ per year.
37 hours per week will be worked across a range of hours including 6pm finishes and weekend working. As the Customer Services Development Librarian you will take a district lead to develop our local library service. You will be part of a team who work to put the customer at the heart of everything we do and will take a lead role to motivate staff to deliver a quality service and develop skills.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
Are you proactive, with the ability to work on your own and with colleagues? Can you network with customers and community groups to identify opportunities to develop new projects and services?
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Customer Service Development Librarian in Gravesend employer: Kent County Council
As a Customer Service Development Librarian with KCC, you will join a dynamic team dedicated to enhancing our local library services while prioritising customer satisfaction. Our inclusive work culture fosters collaboration and innovation, offering flexible working hours and opportunities for professional growth, making it an ideal environment for those passionate about community engagement and service development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Development Librarian in Gravesend
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on KCC and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your networking skills! As a Customer Service Development Librarian, you'll need to connect with community groups. Think of examples where you've successfully built relationships and be ready to share them during your chat.
✨Tip Number 3
Show off your proactive side! Prepare to discuss times when you've taken the initiative to improve services or motivate others. This will highlight your ability to lead and develop skills within a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at KCC and making a difference in the community.
We think you need these skills to ace Customer Service Development Librarian in Gravesend
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you put customers at the heart of everything you do, so share examples of how you've gone above and beyond in previous roles.
Highlight Your Teamwork Skills:As a Customer Service Development Librarian, you'll be part of a team. Make sure to mention your ability to work collaboratively with colleagues and how you've motivated others in the past. We love seeing teamwork in action!
Be Proactive and Innovative:We’re looking for someone who can identify opportunities for new projects and services. In your application, share any creative ideas or initiatives you've implemented before. Show us that you’re not just reactive but proactive in your approach!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Kent County Council
✨Know Your Customer Service Stuff
Make sure you brush up on the principles of excellent customer service. Think about examples from your past experiences where you've gone above and beyond for a customer. This will show that you understand the importance of putting the customer at the heart of everything.
✨Show Off Your Team Spirit
As a Customer Service Development Librarian, you'll be leading a team. Be ready to discuss how you've motivated others in previous roles. Share specific instances where you’ve helped colleagues develop their skills or improve service delivery.
✨Be Proactive and Innovative
Think about ways you can identify opportunities for new projects and services. Prepare some ideas to share during the interview that demonstrate your proactive approach and ability to network with community groups.
✨Flexibility is Key
Since the role involves working varied hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience you have with flexible working arrangements to show you're ready for the challenge.
