Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Streetworks service by managing permits and ensuring smooth operations on the highway.
- Company: Kent County Council, a leader in public highway management.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Join a dynamic team dedicated to keeping Kent moving.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen to work as a key part of the Streetworks service within Kent County Council Highways. As a Streetworks Technical Support Officer, you will be providing a front-line service dealing with customers reporting issues with Streetworks on the highway network.
You will be responsible for the administrative support for all works on the highway network including processing and monitoring of permits, licenses for temporary traffic lights, skips, scaffolds, hoardings and other activities.
You will need to be an excellent team player and work closely with Streetworks Coordinators and Inspectors to deliver great customer service, ensure works are well managed, safe and deliver the minimum disruption to the travelling public.
Kent County Council has been an industry leader in managing works on the public Highway through an innovative permit system. You will be working in a dynamic team dedicated to keeping Kent moving.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
Streetworks Technical Support Officer in Faversham employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Streetworks Technical Support Officer in Faversham
✨Tip Number 1
Get to know the Streetworks service inside out! Familiarise yourself with the key processes, like permits and licenses for traffic management. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to highways and streetworks. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated teamwork and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Streetworks Technical Support Officer in Faversham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Streetworks Technical Support Officer role. We want to see how you can contribute to our team and help keep Kent moving!
Showcase Your Customer Service Skills: Since this is a customer-facing position, it's crucial to demonstrate your excellent customer service abilities. Share examples of how you've successfully dealt with customers in the past, as this will show us you're the right fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kent County Council
✨Know Your Streetworks Stuff
Make sure you brush up on the basics of streetworks and highway management. Familiarise yourself with the types of permits and licenses you'll be dealing with, like temporary traffic lights and scaffolds. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Team Spirit
As a Streetworks Technical Support Officer, teamwork is key. Think of examples from your past experiences where you've successfully collaborated with others. Be ready to discuss how you can work closely with Streetworks Coordinators and Inspectors to deliver top-notch customer service.
✨Customer Service is King
Since this role is customer-facing, prepare to talk about your approach to customer service. Have a couple of scenarios in mind where you’ve resolved issues or improved customer satisfaction. Highlight your communication skills and how you ensure minimal disruption for the public.
✨Practice Your English Skills
Given the statutory duty under the Immigration Act, make sure your spoken English is sharp. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with the language and the job-specific terminology.