At a Glance
- Tasks: Support learners through their educational journey and manage exam processes.
- Company: Kent Adult Education, a vibrant and inclusive learning environment.
- Benefits: Flexible working hours, competitive salary, and a chance to make a real impact.
- Other info: Join a diverse team committed to creating an inclusive workplace.
- Why this job: Be the first point of contact for learners and shape their educational experience.
- Qualifications: Strong customer service skills and confidence in using Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Covering Tonbridge, Tunbridge Wells, and Maidstone (Oakwood House), this role offers variety and the chance to make a genuine impact. While you will work across the district, you'll likely spend much of your time in either Maidstone or Tonbridge. As a key front-facing member of the team, you'll be the first point of contact for our learners – playing a vital role in shaping their experience from enquiry through to achievement.
Responsibilities
- Welcoming and supporting learners in person, by phone, and via email
- Providing clear information and guidance on courses and services
- Enrolling learners and managing student data accurately
- Supporting exam processes, including entries and organising / running local examinations
- Helping to create a positive, safe, and inclusive learning environment
This is a varied and rewarding role where no two days are the same. It can be busy and requires strong attention to detail, but it also offers the opportunity to work independently and make a real difference.
Qualifications
- Strong customer service and interpersonal skills
- The ability to manage and process information accurately
- Confidence using Microsoft Office and willingness to learn new systems
- A proactive approach and ability to work on your own initiative
- GCSE (or equivalent) in Maths and English (Level 2)
Additional Information
The post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
At Kent Adult Education, our learning centres are vibrant, welcoming spaces where adults come to build skills, confidence, and new opportunities. Supporting learners across West Kent, we deliver courses that make a real difference to people's lives. Work that works for you and us – let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. We understand the importance of balance and aim to offer flexibility wherever possible.
Working Hours
- 37 hours per week
- A flexible working pattern, including some variable hours
- There may be one evening per week (until 9.30pm) during term time to support evening classes
- There may be a need for an occasional Saturday attendance
- Rotas are planned in advance to help you organise your time
Exams and Learner Services Officer employer: Kent County Council
At Kent Adult Education, we pride ourselves on being an excellent employer that values diversity and inclusivity, offering a vibrant work culture where every team member can thrive. With flexible working patterns and a commitment to professional growth, you will have the opportunity to make a meaningful impact in the lives of learners across Tonbridge, Tunbridge Wells, and Maidstone. Join us in creating a positive learning environment that empowers individuals to build skills and confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Exams and Learner Services Officer
✨Tip Number 1
Get to know the company! Research Kent Adult Education and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting learners, think of scenarios where you can demonstrate your interpersonal skills. Role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online systems, which is a big plus for this role.
We think you need these skills to ace Exams and Learner Services Officer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that’s all about supporting learners.
Tailor Your Application:Make sure to tailor your application to the specific role of Exams and Learner Services Officer. Highlight your customer service skills and any relevant experience that shows you can handle the variety this job offers. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong attention to detail, so make sure your information is accurate and well-organised. This will show us that you can manage and process information effectively, just like the role requires.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at Kent County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of an Exams and Learner Services Officer. Familiarise yourself with the responsibilities listed in the job description, such as supporting learners and managing student data. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this position is customer-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've gone above and beyond to help someone. This will demonstrate your strong interpersonal skills and your ability to create a positive learning environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations, like dealing with a difficult learner or managing exam processes. Practise your responses by thinking through potential challenges and how you would address them. This will show your proactive approach and problem-solving abilities.
✨Demonstrate Your Tech Savviness
As the role requires confidence in using Microsoft Office and learning new systems, be ready to discuss your experience with technology. If you have any examples of how you've used software to improve processes or manage information, share those. This will highlight your adaptability and willingness to learn.
