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- Tasks: Support customers and engage with the community at Marden Library and Kent History & Library Centre.
- Company: Join a welcoming library service that values teamwork and customer connection.
- Benefits: Enjoy 28 days annual leave, training opportunities, and health support.
- Other info: Flexible hours with a good work/life balance and a diverse workplace.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly, outgoing individuals with great interpersonal skills are encouraged to apply.
Customer Support Assistant – Marden Library and Kent History & Library Centre
Role Responsibility
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
18 hours per week are worked across a range of hours, including every Saturday.
The role is primarily based at Marden Library and the Kent History and Library Centre, Maidstone, with regular working hours split between these two locations. You will be required to undertake periods of lone working, as well as working at other locations across the Maidstone Library district as service needs arise.
Benefits
- 28 days annual leave rising to 30 after 5 years, plus bank holidays.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.
Start date: Subject to receipt of Disclosure and Barring Service check
For more information on this role, please contact:
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Location Marden Library and Kent History & Library Centre, United Kingdom
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Customer Support Assistant - Marden Library and Kent History & Library Centre employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant - Marden Library and Kent History & Library Centre
✨Tip Number 1
Get to know the library and its community! Spend some time visiting Marden Library and the Kent History & Library Centre. Chat with staff and customers to understand what makes this place special. This will help you connect better during your interview.
✨Tip Number 2
Show off your people skills! When you get the chance, share examples of how you've provided great customer service in the past. Whether it’s helping someone find a book or resolving an issue, let them know you’re all about making a difference.
✨Tip Number 3
Be ready for a diverse range of tasks! The role involves everything from running reading groups to assisting with internet classes. Prepare to discuss how you can adapt and handle various responsibilities with a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to the community.
We think you need these skills to ace Customer Support Assistant - Marden Library and Kent History & Library Centre
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Use a conversational tone that reflects your enthusiasm for customer service and working with the community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experiences, even if they’re not directly from a library setting, that showcase your interpersonal skills and ability to engage with the public.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the Customer Support Assistant role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kent County Council
✨Know Your Library Services
Familiarise yourself with the services offered at Marden Library and the Kent History & Library Centre. Understand the various activities, from reading groups to internet classes, so you can discuss how you would contribute to these initiatives during your interview.
✨Showcase Your Interpersonal Skills
Since this role is all about customer interaction, be ready to demonstrate your excellent interpersonal skills. Think of examples where you've successfully engaged with the public or worked as part of a team, and be prepared to share these stories.
✨Emphasise Your Positive Attitude
A positive outlook is key for this position. During the interview, convey your enthusiasm for helping others and your resilience in challenging situations. Share instances where your positivity made a difference in your previous roles.
✨Prepare for Flexibility Questions
Given the varied hours and locations, be ready to discuss your availability and willingness to adapt. Highlight any past experiences where you’ve successfully managed flexible working hours or taken on diverse tasks.