Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in a vibrant library environment, engaging with the community and supporting various activities.
- Company: Join Kent County Council, a diverse organisation dedicated to making a positive impact in local communities.
- Benefits: Enjoy 28 days annual leave, training opportunities, health support, and discounts through the Kent Rewards scheme.
- Why this job: Make a difference in people's lives while working in a friendly, team-oriented atmosphere.
- Qualifications: No prior library experience needed; just bring your friendly attitude and excellent interpersonal skills.
- Other info: Flexible hours include Saturdays, with potential for lone working across multiple locations.
The predicted salary is between 24000 - 36000 £ per year.
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Successful candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
22 hours per week are worked across a range of hours including every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Maidstone Library district.
- As a Kent County Council employee you will enjoy the following great benefits:
- 28 days annual leave rising to 30 days after 5 years, plus bank holidays.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.
Interview dates: Week commencing 21st July 2025
For more information on this role, please contact:
Clare Bristow, Customer Service Officer on 03000 414858
or
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
#J-18808-Ljbffr
Customer Support Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the services and activities offered by the library. Understanding what the library provides will help you engage more effectively with customers and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your interpersonal skills by volunteering or participating in community events. This will not only enhance your ability to connect with people but also show your commitment to customer service, which is crucial for this position.
✨Tip Number 3
Be prepared to discuss your resilience and positive outlook in interviews. Think of examples from your past experiences where you've successfully handled challenging situations, as this will highlight your suitability for a customer-facing role.
✨Tip Number 4
Reach out to current or former employees of the library service to gain insights into the work environment and expectations. This can provide you with valuable information that you can use to tailor your approach when applying and interviewing.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight the importance of interpersonal skills and customer service, as these are crucial for the Customer Support Assistant position.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous roles where you provided customer service or worked in a team environment. Use specific examples to demonstrate your friendly and approachable nature.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with the public. Mention your positive outlook and resilience, and explain why you would be a great fit for the library service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kent County Council
✨Show Your Friendly Side
As a Customer Support Assistant, being friendly and approachable is key. During the interview, make sure to smile and engage warmly with your interviewer. This will demonstrate your interpersonal skills and show that you can connect with customers.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be prepared to discuss your previous experiences in collaborative environments. Share specific examples of how you contributed to team success and how you handle challenges within a group setting.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for delivering great customer service. Think of instances where you went above and beyond for a customer or helped someone in need. This will show that you genuinely care about making a difference in the community.
✨Prepare for Diverse Tasks
The job requires undertaking a variety of tasks, so be ready to discuss your adaptability. Mention any experiences where you successfully managed multiple responsibilities or learned new skills quickly, showcasing your versatility.
