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- Tasks: Engage with customers and support library activities that enrich the community.
- Company: Join Kent County Council, a diverse and inclusive workplace.
- Benefits: Enjoy 28 days leave, training opportunities, and health support.
- Why this job: Make a real difference in people's lives while working in a vibrant environment.
- Qualifications: Friendly, outgoing, and passionate about customer service.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 13000 - 16000 £ per year.
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Succesful candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
5 hours per week are worked every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Dartford Library district.
As a Kent County Council employee you will enjoy the following great benefits:
- 28 days pro rata annual leave rising to 30 after 5 years, plus bank holidays.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.
For further information, please contact:
Tobias Godfrey, Customer Service Officer or Lisa Meek, Customer Service Officer on 03000 420243 or by email tobias.godfrey@kent.gov.uk or lisa.meek@kent.gov.uk
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
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Customer Support Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the library service! Familiarise yourself with what they offer beyond books, like reading groups and community events. This will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your interpersonal skills! Engage with friends or family in role-play scenarios where you can demonstrate your friendly and approachable nature. This will prepare you for meeting and engaging with the public.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you went above and beyond for someone. Sharing these stories can really make you stand out in an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the team. Don’t wait too long, as positions can fill up quickly!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Skills: Make sure to emphasise your interpersonal skills and any experience you have in customer service. Even if it’s not library-specific, we love to see how you’ve engaged with the public in other roles.
Tailor Your Application: Read the job description carefully and tailor your application to match. Use keywords from the listing to show that you understand what we’re looking for in a Customer Support Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Kent County Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Think about your past experiences where you’ve helped someone, whether it was resolving an issue or simply providing information. Be ready to share these examples during the interview to show how you can make a difference in the library service.
✨Show Your Friendly Side
Since the role requires a friendly and approachable attitude, practice your smile and positive body language before the interview. Engage with the interviewer as if they were a customer; this will demonstrate your interpersonal skills and ability to connect with people from all walks of life.
✨Prepare for Teamwork Questions
Think of times when you’ve worked as part of a team. Libraries thrive on collaboration, so be prepared to discuss how you contribute to a team environment. Highlight your ability to support colleagues and work together to achieve common goals, especially in a customer-facing role.
✨Understand the Community Impact
Research the local community and the services the library offers. Be ready to discuss how you can contribute to these initiatives and enhance the customer experience. Showing that you understand the library's role in the community will set you apart as a candidate who truly cares about making a difference.