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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide excellent service in a friendly environment.
- Company: Kent County Council, dedicated to community service and inclusivity.
- Benefits: 28 days annual leave, competitive salary, pension scheme, and health support.
- Why this job: Join a supportive team and make a positive impact in your local community.
- Qualifications: Friendly attitude, good communication skills, and a passion for customer service.
- Other info: Flexible working hours with opportunities for training and career growth.
Overview
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. To deliver all this, we need the right people serving our customers. Prior library experience isn\’t essential – it\’s much more important that you\’re friendly, outgoing and approachable. If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you. Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you. Working that works for you and us – let\’s talk flexibility!
Kent County Council (KCC) is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Responsibilities / Working arrangements
4 hours per week are worked every Saturday. You may be required to undertake periods of lone working, as well as working at other locations across the Tunbridge Wells Library district.
Requirements
As a Kent County Council employee you will enjoy the following great benefits:
Benefits
- 28 days annual leave rising to 30 after 5 years, plus bank holidays.
- Competitive salary.
- Local Government Pension Scheme.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
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Customer Support Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the company! Research Kent County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will boost your confidence and help you communicate effectively when engaging with the public.
✨Tip Number 3
Be flexible and open-minded! The job requires working at different locations and possibly lone working. Show that you're adaptable and ready to take on diverse tasks, which will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great asset for a Customer Support Assistant.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and short paragraphs. This helps us quickly grasp your key points and makes a great first impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Kent County Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Think about what makes a positive experience for customers and be ready to share examples from your past experiences, even if they’re not directly related to libraries. This shows you understand the importance of being friendly and approachable.
✨Show Off Your Interpersonal Skills
Since this role is all about engaging with the public, practice how you communicate. Be prepared to demonstrate your interpersonal skills during the interview. You might be asked to role-play a scenario, so think about how you would handle different customer interactions with a positive and resilient attitude.
✨Emphasise Teamwork
This position requires working as part of a team, so highlight any previous experiences where you collaborated successfully with others. Share stories that showcase your ability to work well in a group and how you contribute to a positive team environment.
✨Be Ready for Flexibility Questions
Since the job involves working Saturdays and possibly at different locations, be prepared to discuss your availability and willingness to adapt. Show that you’re flexible and open to the varied demands of the role, which will resonate well with the Council’s commitment to work-life balance.
