At a Glance
- Tasks: Assist customers with inquiries and provide support at Gravesend Library.
- Company: Join Kent County Council, a key player in local government services.
- Benefits: Enjoy a competitive salary, part-time hours, and a supportive work environment.
- Other info: This is a permanent role with flexible working hours.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 19610 - 20500 £ per year.
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The work of the library service is hugely rewarding, and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries offer more than just books; with reading groups, talks, and exhibitions, there are activities for all ages, from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isn\'t essential; it\'s more important that you\'re friendly, outgoing, and approachable.
If you enjoy working as part of a team and are passionate about delivering excellent customer service to the local community, we would love to hear from you.
Ideal candidates will have excellent interpersonal skills, feel comfortable engaging with the public, and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, this could be the role for you.
15 hours per week are worked across various hours, including every Saturday. You may be required to undertake periods of lone working and work at different locations across the Gravesham Library district. This role mainly covers Gravesend, Higham, and Vigo Libraries.
As a Kent County Council employee, you will enjoy the following benefits:
- 28 days of annual leave, rising to 30 after 5 years, plus bank holidays.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from numerous companies.
This position is customer-facing. The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have sufficient command of spoken English for effective job performance. Standards are detailed in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants who have previously applied for Customer Support Assistant vacancies in the past 6 months and were unsuccessful need not apply.
#J-18808-LjbffrCustomer Support Assistant in Gravesend employer: Kent County Council
Kent County Council is an exceptional employer, offering a supportive work culture that values community engagement and employee development. As a Customer Support Assistant at Gravesend Library, you will enjoy flexible part-time hours, competitive salary, and opportunities for personal growth within the public sector, all while contributing to the well-being of your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant in Gravesend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kent County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kent County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Assistant in Gravesend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kent County Council:Your cover letter is your chance to shine! Tell us why you want to work at Kent County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kent County Council!
How to prepare for a job interview at Kent County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
