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- Tasks: Lead front-line teams in libraries, manage staff, and handle customer enquiries.
- Company: Kent Libraries, Registration & Archives makes a positive impact in local communities.
- Benefits: Enjoy 28 days annual leave, training opportunities, and health support.
- Why this job: Be part of a rewarding role with diverse tasks and a supportive culture.
- Qualifications: Great people management skills and resilience in operational challenges required.
- Other info: Flexible hours, including weekends, with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSO\’s) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of the library service. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful person will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and help them progress in their skills and careers.
30 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Dartford Library district.
As a Kent County Council employee, you will enjoy the following benefits:
- 28 days annual leave rising to 30 after 5 years, plus bank holidays. Pro rata
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.
For more information on this role, please contact:
Jo Sawyer, Assistant Service Manager on 03000 418387 or joanne.sawyer@kent.gov.uk
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
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Customer Service Officer employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the services offered by Kent Libraries, Registration & Archives. Understanding their mission and the specific needs of the community will help you demonstrate your commitment to customer service during any interviews.
✨Tip Number 2
Highlight your experience in managing teams or working in customer-facing roles. Be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues, as this will showcase your suitability for the CSO position.
✨Tip Number 3
Prepare to discuss your approach to sensitive situations, especially regarding the registration aspect of the role. Think about how you would handle delicate customer interactions and be ready to provide examples that reflect your empathy and accuracy.
✨Tip Number 4
Network with current or former employees of Kent County Council if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Officer. Highlight your relevant experience in customer service, team management, and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service Officer position. Emphasise your people management abilities and any experience dealing with sensitive customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the importance of customer satisfaction. Mention specific examples from your past roles that demonstrate your ability to handle diverse customer needs.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at Kent County Council
✨Show Your People Skills
As a Customer Service Officer, you'll be interacting with a diverse range of people. Highlight your experience in managing teams and dealing with customer enquiries. Be prepared to share specific examples of how you've successfully resolved customer issues or improved team dynamics.
✨Demonstrate Sensitivity and Accuracy
Given the sensitive nature of the registration aspect of the role, it's crucial to convey your understanding of handling delicate situations. Discuss any relevant experiences where you had to maintain accuracy under pressure, especially when dealing with personal information.
✨Research Kent Libraries and Community Needs
Familiarise yourself with the services offered by Kent Libraries, Registration & Archives. Understanding the community's needs will help you articulate how you can contribute to their mission. Mention any specific initiatives or programmes that resonate with you during the interview.
✨Prepare for Operational Challenges
The role involves day-to-day operational challenges, so be ready to discuss how you handle stress and adapt to changing situations. Share examples of past experiences where you successfully navigated challenges in a customer service environment.