We are looking for a Customer Feedback Advisor to respond to enquiries and complaints relating to Growth, Environment and Transportation.
You will be working as part of a feedback team in a fast-paced environment, providing professional support to the organisation. The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within defined timescales.
Excellent interpersonal, organisation and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.
These roles require attention to detail, alongside a calm and organised approach. This is an opportunity to ensure feedback from the public helps to shape how we deliver services. The work is varied - you will be expected to deal with a wide range of issues and work collaboratively with colleagues, sharing duties as required throughout the team., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
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Customer Feedback Advisor employer: Kent County Council
As a KPAS Attendance Officer with Kent County Council, you will be part of a dedicated team committed to improving school attendance for children and young people across West Kent. The Council fosters a supportive work culture that values diversity and inclusion, offering flexible working arrangements and opportunities for professional development. With a focus on making a meaningful impact in the community, this role provides a unique chance to engage with various stakeholders while enjoying the benefits of a collaborative and dynamic work environment.
