At a Glance
- Tasks: Process certificate orders and provide top-notch customer service in a friendly environment.
- Company: Join KCC, a diverse and inclusive workplace that values flexibility.
- Benefits: Competitive salary, part-time hours, and a supportive team atmosphere.
- Other info: Flexible working days with opportunities for personal growth and development.
- Why this job: Make a difference by helping people with important life events every day.
- Qualifications: Strong communication skills, organisational abilities, and proficiency in Microsoft Office.
The predicted salary is between 26822 - 26822 £ per year.
Responsibilities include processing certificate orders for birth, death, marriage and civil partnership certificates in Kent; advising the public on requirements and standards for obtaining copy certificates; scanning register entries using registration databases and handwriting certificates; answering general enquiries from customers and providing the highest standards of customer care to both internal and external customers.
You will be required to provide an excellent level of customer service dealing with customers face to face, over the telephone or via e-mail. You should be able to communicate effectively and have excellent organisational skills. You will need legible handwriting and proficiency in Internet packages, Microsoft Word, Excel and Outlook. You should be able to prioritise to meet deadlines, be flexible and a team player.
This post will be based in Tunbridge Wells. Working days required are Monday, Tuesday, Thursday and Friday.
The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
Contact Details: Jane Collins, 03 000 414 003
About the Company: KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Job Details: Salary £26,822 pro rata, Contract type: Permanent Part Time, Working hours: 29.6 hours per week, Location: The Mansion House, Grove Hill Road, Tunbridge Wells, United Kingdom, Job category: Administration/Business Support, Job reference: REF/TP/46624/14759, Closing date: 17 June 2026.
Interview date for this post will be on the 30th June 2026.
Certificate Centre Officer employer: Kent County Council
Kent County Council is an exceptional employer that values flexibility and inclusivity, making it a great place to work for individuals seeking meaningful roles in public service. With a commitment to diversity and employee growth, the Certificate Centre Officer position offers a supportive work culture in the picturesque setting of Tunbridge Wells, where you can make a real difference in the community while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Certificate Centre Officer
✨Tip Number 1
Get to know the company! Research Kent County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with the public, think of scenarios where you might need to handle difficult questions or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or met tight deadlines. This will demonstrate your ability to prioritise effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Kent County Council.
We think you need these skills to ace Certificate Centre Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Certificate Centre Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer care, don’t forget to include examples of your previous customer service experiences. We love seeing how you’ve gone above and beyond for customers in the past!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and make sure your points are easy to follow. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kent County Council
✨Know Your Certificates
Familiarise yourself with the different types of certificates you'll be processing, like birth, death, marriage, and civil partnership certificates. Understanding the requirements and standards for obtaining these documents will show your commitment and knowledge during the interview.
✨Customer Service Excellence
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you dealt with enquiries face to face, over the phone, or via email. Highlight your ability to communicate effectively and maintain a high standard of care for both internal and external customers.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, come ready to discuss how you prioritise tasks and meet deadlines. You might want to share specific strategies or tools you use to stay organised, especially when handling multiple certificate orders at once.
✨Brush Up on Tech Skills
Make sure you're comfortable with Microsoft Word, Excel, and Outlook, as well as any registration databases mentioned in the job description. If you can, practice using these tools before the interview so you can confidently discuss your proficiency and how it relates to the role.
