Business Support Officer - Community Day Centre

Are you an organised, proactive, and driven professional looking for a new challenge? Do you thrive in fast-paced environments, enjoy problem-solving, and have a knack for keeping things running smoothly? If so, we want you to be part of our friendly team! We are searching for a Business Support Officer who will play a pivotal role in helping our organisation operate efficiently and effectively. This is a part-time, 28 hour a week position and will be based onsite at a Community Day Centre, located in the Dartford area.

Community Day Services are within Adult Social Care and Health Directorate and provide opportunities throughout the day Monday - Friday to adults with a learning disability with varying complexities of assessed support needs, to ensure that it meets the needs of people who draw on care and support.

As a Business Support Officer, you will play a key role in ensuring the smooth running of the service by providing high-quality administrative and operational support to the team. Experience working in a business support or administrative role, ideally within a social care or health setting is highly desirable.

At Kent County Council, we believe in fostering a culture of collaboration, innovation, and excellence. You will be joining the Adult Social Care and Health Business Support Division, which has around 300 business support professionals that deliver support to our frontline services empowering our residents to live their lives the way they want to.

What you'll be doing:

• Advocate for our clients and champion adult social care and health, acting as a point of contact; assessing and resolving telephone queries, mailbox monitoring and production and distribution of correspondence and documentation.
• Cover reception, support with visitors and contractors.
• Coordinate a range of meetings, including production of agendas, taking and producing minutes.
• Maintain financial processes, including preparing invoices, investigating queries and ensuring financial records are accurate.
• Data entry into a range of systems, resolution of queries and input into development of monitoring processes.

This is to give you a flavour of what you will be doing. We are a wide-ranging division, with opportunities to get involved in lots more.

Why you’ll love working with us:

• A collaborative culture – we believe in teamwork, and you’ll have the opportunity to work with departments across the Council, making a meaningful difference every day.
• Room to grow – whether you’re looking to build on your existing skills or take on new challenges, we offer plenty of opportunities for growth and development.
• Exciting challenges – each day brings new challenges and opportunities to problem-solve, innovate, and make a difference in our fast-paced environment.
• Supportive environment – we’re a friendly, dynamic, and inclusive team that values everyone’s contribution.
• Great employee benefits – from a generous contributory pension scheme and 29 days annual leave, plus bank holidays, to the Kent Rewards scheme which provides discounts from over 1,200 national and local retailers and Cycle2Work scheme.

What you’ll bring:

• Proven experience in business support, administration, or a similar role.
• Excellent organisational and multitasking skills.
• Strong communication abilities, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and other office software.
• Ability to work independently and as part of a team, with a proactive attitude and a passion for problem-solving.
• A positive, can-do mindset with a commitment to delivering high quality work.
• Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential.

This post is considered by KCC to be a customer‑facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Location: Yew Tree Community Day Centre, United Kingdom