Business Support Lead in Maidstone

This pivotal role provides leadership and operational oversight for a team delivering three key areas of work: Subject Access Requests (SARs), Centralised Administrative Support, and Process Improvement & Automation.

Responsibilities

• Manage SARs processes to ensure timely and accurate responses in line with statutory requirements and ICO standards.
• Maintain robust tracking systems for SARs and elevate issues where necessary.
• Liaise with practitioners and managers to gather required information and resolve queries.
• Manage distribution of vitamins under the NHS Healthy Start scheme across the county.
• Engage with Public Health teams for ordering and budget alignment.
• Handle licensing, asset registers, and service newsletters.
• Verify volunteers and maintain compliance records for Family Hubs.
• Coordinate and deliver project-based tasks that support service improvement, data analysis, and compliance initiatives.
• Develop workflows, track progress, and report outcomes to senior leaders.
• Deliver digital transformation projects to streamline workflows.
• Support innovation and bespoke training for new initiatives.
• Directly supervise a team of Business Support Officers and Assistants.
• Act as a central point of contact for compliance queries and project coordination.
• Ensure accurate record‑keeping and data integrity across all activities.
• Liaise confidently with internal teams and external stakeholders.
• Support the development of systems and processes that enhance efficiency and compliance.
• Oversee the administration of financial systems relating to expenditure and income, including procurement management, monitoring of invoices and purchase card transactions in accordance with financial regulations.
• Continuously review team and system processes, identify opportunities for improvement, scope options for change, and implement change in the process.

Qualifications

• Proven experience in line management or demonstrable transferable skills.
• Excellent organisational and communication skills with the ability to manage competing priorities.
• Sound understanding of data protection legislation and the compliance framework (desirable).
• Knowledge of project management principles (preferred but not mandatory).
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel and Power BI.
• Experience using MS Power Automate, or willingness to learn the application.
• Experience working with Adobe software.
• Strong attention to detail and confidence in handling sensitive information.
• Ability to work flexibly and travel when required.
• Experience of financial processes would be beneficial for a successful candidate.
• Command of spoken English/Welsh sufficient for the effective performance of the job requirements (statutory duty under Part 7 of the Immigration Act 2016).

Benefits

• 29 days annual leave plus bank holidays (increasing after 5 years’ service).
• Membership of the Local Government Pension Scheme.
• Flexible working arrangements to support work‑life balance.
• Access to Kent Rewards, offering discounts and benefits.
• Ongoing training and development, including technology updates.
• Regular supervision and support from your line manager.

Equal Opportunities Statement

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.