Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Family Hubs by greeting families and managing administrative tasks.
- Company: Join a dedicated team focused on supporting children and families in the Tonbridge and Malling area.
- Benefits: Enjoy 27 days of annual leave, a pension scheme, and discounts through Kent Rewards.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Administrative experience and proficiency in Microsoft Office are essential.
- Other info: Flexible working hours across various locations; must be able to travel.
We are looking for a Business Support Assistant to be based in our Tonbridge and Malling district. The role is for 18.5hrs per week spread over 5 days 9am – 1pm.
The role will have a contractual base within Tonbridge Family Hub but there is an expectation that you will be able to travel and work flexibly across the District to cover at other Family Hubs in the Tonbridge and Malling area on occasion.
We are looking for someone to support a range of busy family hubs, greeting, welcoming and signposting families.
This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the District. We are looking for someone with a calm and organised approach who would like to make a positive contribution.
You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.
You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required.
You will be required to support Health and Safety processes and report and monitor any building faults.
We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications.
You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.
The role is varied and interesting and we can offer opportunities for personal training and development within the service.
You will be part of a wider West Kent team offering support to colleagues and service users from 8:30am to 5pm Monday to Friday.
A confident telephone manner and excellent interpersonal skills
-
A flexible attitude to working across a wide geographical area
-
A proficient knowledge of Microsoft Office and other IT applications
-
Experience of dealing with customers, This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
The ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential. Please note, this is not always supported by public transport links.
What we offer
In return we can offer you:
-
27 days annual leave + bank holidays (pro rata)
-
Generous contributory pension scheme
-
Training and an ongoing plan for development
-
Employee focused support and staff groups
-
A rewarding and meaningful career
-
Access to Kent Rewards, which provides discounts on many local and national brands for services and products.
Sam Hoare – Senior Business Support Lead
sam.hoare@kent.gov.uk
Business Support Assistant - Family Hubs Tonbridge & Malling employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
sam.hoare@kent.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Family Hubs Tonbridge & Malling
✨Tip Number 1
Familiarize yourself with the Family Hubs in the Tonbridge and Malling area. Understanding their services and how they operate will help you engage confidently with families and staff, making you a more appealing candidate.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the varied responsibilities of the Business Support Assistant position.
✨Tip Number 3
Practice your communication skills, especially in a customer-facing context. Being able to convey information clearly and effectively will be crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Since the role requires flexibility in travel, ensure you have a plan for how you'll manage transportation across the district. Being proactive about this aspect can show your commitment and readiness for the job.
We think you need these skills to ace Business Support Assistant - Family Hubs Tonbridge & Malling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your excellent organization and communication skills. Emphasize any experience you have in customer-facing roles, as this is crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your ability to manage workloads proactively and your experience with IT applications, particularly Microsoft Office.
Demonstrate Flexibility: Since the role requires traveling across the district, mention your flexible attitude towards working in various locations and your ability to adapt to changing circumstances.
Highlight Interpersonal Skills: Given the importance of being the first point of contact, emphasize your confident telephone manner and excellent interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully interacted with customers or clients in the past.
How to prepare for a job interview at Kent County Council
✨Show Your Organisational Skills
Since the role requires excellent organisation, be prepared to discuss specific examples of how you've managed your workload in previous positions. Highlight any tools or methods you use to stay organised.
✨Demonstrate Your Communication Abilities
As a Business Support Assistant, you'll be the first point of contact for many. Practice articulating your thoughts clearly and confidently. Consider sharing experiences where your communication skills made a positive impact.
✨Familiarise Yourself with IT Tools
Make sure you're comfortable discussing your experience with Microsoft Office and other IT applications. Be ready to explain how you've used these tools to enhance your productivity in past roles.
✨Emphasise Flexibility and Adaptability
The job requires travelling across various locations and adapting to different environments. Prepare to share examples of how you've successfully adapted to changing circumstances in your previous jobs.
