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- Tasks: Support Family Hubs by greeting families and managing administrative tasks.
- Company: Join Kent County Council, dedicated to supporting children and families across the community.
- Benefits: Enjoy 28 days annual leave, a pension scheme, training, and discounts on local brands.
- Other info: This role requires travel across Folkestone & Hythe and Dover districts; mileage reimbursed.
- Why this job: Make a positive impact while working flexibly in diverse settings with supportive teams.
- Qualifications: Must have admin experience, excellent communication skills, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Family Hubs are part of Kent County Council\’s offer to support children and young people, aged 0-19 (25 SEND), and their families. Our local Family Hubs offer a broad and integrated range of early help services for families, which include midwifery, health visiting, parenting support and activities for children and young people. We have 56 Family Hubs across Kent, where we operate alongside our partners to support local communities. We are looking for a Business Support Assistant to support Family Hubs within the Folkestone & Hythe and Dover districts. If you enjoy travelling and working in a variety of settings then this is the role for you. We are looking for someone who is versatile and able to work flexibly across the two neighbouring areas in a timely manner. This is a unique role that has been developed to support cover within our local districts, often at short notice, to cover leave and absence. There will be occasions when travel is not required and you will work in your contractual base but this role has been created to cover multiple locations. There is an expectation that you will be available to travel and work flexibly across the localities to cover at other Family Hubs. Mileage will be reimbursed at 45p per mile to cover travel from your contractual base, which will be Cheriton Family Hub, Folkestone.
Similar to our other Business Support Assistant roles your role will be to support a range of busy family hubs, greeting, welcoming and signposting families. This is a unique and varied role and will allow you to work with a variety of different visitors, teams and professionals. This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the Districts. We are looking for someone with a calm and organised approach who would like to make a positive contribution. You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines. You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required. You will be required to support Health & Safety processes and report and monitor any building faults. We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications. You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.
Responsibilities
- A confident telephone manner and excellent interpersonal skills
- A flexible attitude to working across a wide geographical area
- A proficient knowledge of Microsoft Office and other IT applications
- Experience of dealing with customers. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
- Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential.
Requirements & Qualifications
- Administrative experience and confidence dealing with a variety of responsibilities
- Knowledge and experience in using a range of IT packages, including Microsoft Office
- Ability to handle sensitive information and arrange meetings in liaison with colleagues
Benefits
- 28 days annual leave + bank holidays
- Generous contributory pension scheme
- Training and an ongoing plan for development
- Employee focused support and staff groups
- A rewarding and meaningful career
- Access to Kent Rewards, which provides discounts on many local and national brands for services and products
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Business Support Assistant employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the Family Hubs in Folkestone & Hythe and Dover. Understanding their services and how they support families will help you demonstrate your enthusiasm and knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your flexibility and willingness to travel across different locations. Since this role requires working in various settings, showcasing your adaptability can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the nature of the role, being able to provide examples of how you've successfully handled urgent requests will be beneficial.
✨Tip Number 4
Brush up on your IT skills, particularly with Microsoft Office. Being proficient in these applications is crucial for the role, so consider doing a quick refresher course or practice to ensure you're confident.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Assistant position. Make notes on how your skills and experiences align with what they are looking for.
Tailor Your Application: In the 'Reason for Application' section, specifically address how you meet the criteria outlined in the person specification. Use examples from your past experiences that demonstrate your organisational and communication skills.
Highlight Relevant Experience: Emphasise any administrative experience you have, particularly in customer-facing roles. Mention your proficiency with Microsoft Office and any other IT applications that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kent County Council
✨Show Your Flexibility
Since the role requires travelling and working across different Family Hubs, be prepared to discuss your flexibility. Share examples of how you've adapted to changing circumstances in previous roles.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Prepare to discuss specific instances where you successfully organised your workload or supported a team under pressure.
✨Communicate Confidently
As the first point of contact for families and staff, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, especially over the phone.
✨Familiarise Yourself with IT Tools
The job requires proficiency in Microsoft Office and other IT applications. Brush up on these tools and be ready to discuss your experience using them in previous roles.