At a Glance
- Tasks: Support families and staff at Family Hubs with administrative tasks and a warm welcome.
- Company: Join Kent County Council's Family Hubs, dedicated to supporting children and families in the community.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and ongoing training opportunities.
- Other info: This role requires in-person work and a full UK driving licence.
- Why this job: Make a real difference in your community while working in a supportive and friendly environment.
- Qualifications: Confident communicator with customer service experience and proficiency in Microsoft Office.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making a difference in the lives of children, young people, and families? Join our dedicated team at Kent County Council\'s Family Hubs as a Business Support Assistant and help us deliver vital services to the community.
About Family Hubs
Family Hubs are central to Kent County Council\'s support for children and young people aged 0-19 (or up to 25 with SEND), providing a welcoming space where families can access advice, guidance, and a wide range of early help services. These include midwifery, health visiting, parenting support, and engaging activities for children and young people. With 56 Family Hubs across Kent, we work collaboratively with partners to support our local communities.
About the Role
We are seeking a proactive and friendly Business Support Assistant to join our Thanet Family Hubs Service on a fixed-term basis. This 7-month contract runs until 31 March 2026, with a working schedule of 22 hours per week: Wednesday and Thursday from 08:30 to 16:30, and Friday from 08:30 to 16:00.
- Greet and signpost families visiting the hubs
- Provide administrative support to Family Hub Workers
- Act as the first point of contact for staff, visitors, and partners
- Support the opening and closing of hubs
- Monitor Health & Safety processes and report building faults
- Handle sensitive information and maintain accurate records
- Arrange meetings and manage communications
Please note that this role requires in-person working and cannot be performed remotely. Travel across a large geographical area is required, which may not always be supported by public transport. This role is subject to holding a Full UK Driving Licence. The Council is committed to making reasonable adjustments, so applications will be considered even if you are unable to drive due to a disability.
Interviews will include a 1-hour interview and a short administrative task, which will be emailed following the interview. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. As this is a customer-facing position, the ability to command spoken English/Welsh is required.
Please note: This role was recently advertised. If you have applied and been interviewed within the last six months, please do not reapply. All applications will be reviewed in line with our recruitment policy and equality standards.
What We\'re Looking For
- A calm and organized approach in a busy environment
- Confident telephone manner and excellent interpersonal skills
- Flexibility to work across a wide geographical area
- Proficiency in Microsoft Office and other IT applications
- Experience in customer service and administrative tasks
Benefits
- 28 days pro-rata annual leave plus bank holidays
- Generous contributory pension
- Training and ongoing development opportunities
- Employee support and staff groups
- A rewarding and meaningful role within a supportive team
KCC is committed to diversity and inclusion. We encourage applications from people of all backgrounds and abilities. If interested, please apply soon as the closing date may be earlier than stated if we receive a high volume of applications.
#J-18808-LjbffrBusiness Support Assistant in Margate employer: Kent County Council
Kent County Council is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact on the lives of children and families in the community. With a commitment to employee growth through training and development opportunities, as well as generous benefits like 28 days of annual leave and a contributory pension, working at the Cliftonville Family Hub in Margate provides a rewarding experience in a collaborative team dedicated to delivering vital services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant in Margate
✨Tip Number 1
Familiarise yourself with the services offered by Family Hubs in Kent. Understanding their mission and the specific support they provide to families will help you demonstrate your passion for making a difference during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role involves being the first point of contact, showcasing your ability to handle inquiries and provide a warm welcome will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. The role requires a calm approach in a busy environment, so sharing examples of how you've successfully juggled responsibilities will be beneficial.
✨Tip Number 4
Since travel across various hubs is required, be ready to talk about your flexibility and willingness to adapt. Mention any previous experiences where you've had to work in different locations or adjust to changing circumstances.
We think you need these skills to ace Business Support Assistant in Margate
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Business Support Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Demonstrate Relevant Experience:In the 'Reason for Application' section, provide specific examples of your previous customer service and administrative experience. Use clear, concise language to showcase how you meet the criteria outlined in the person specification.
Highlight Interpersonal Skills:Since the role involves greeting families and acting as a point of contact, emphasise your excellent interpersonal skills. Mention any relevant experiences where you successfully communicated with diverse groups or handled sensitive information.
Proofread Your Application:Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Kent County Council
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for working with children, young people, and families. Share any relevant experiences or motivations that highlight your commitment to making a positive impact in the community.
✨Demonstrate Organisational Skills
Since the role requires a calm and organised approach, prepare examples of how you've successfully managed multiple tasks or projects in a busy environment. This will showcase your ability to handle the demands of the position.
✨Highlight Your Customer Service Experience
Be ready to discuss your previous customer service roles and how you effectively communicated with clients. Emphasise your confident telephone manner and interpersonal skills, as these are crucial for the Business Support Assistant role.
✨Prepare for the Administrative Task
Since there will be a short administrative task during the interview, brush up on your Microsoft Office skills and be prepared to demonstrate your proficiency. Practising similar tasks beforehand can help you feel more confident.
