At a Glance
- Tasks: Help customers access services and provide tailored advice in a dynamic environment.
- Company: Join the Gateway team at Ashford, part of a diverse and inclusive organisation.
- Benefits: Starting salary of £26,956, generous leave, and pension scheme with employer contributions.
- Why this job: Make a real difference by supporting your community and developing valuable skills.
- Qualifications: Strong communication skills and the ability to work independently are essential.
The predicted salary is between 26956 - 26956 £ per year.
Overview
Gateway Customer Service Advisor – Ashford Gateway Plus, Ashford, Kent, TN23 1AS. 37 hours per week, Monday to Friday. Full-time front-line customer services role with potential flexibility to work at other Gateway sites such as Tenterden Gateway.
Responsibilities
- Provide advice and guidance to a wide range of customers, assisting them to access services.
- Adapt communication style to match individual needs and demonstrate excellent people skills.
- Collate, manage and keep up-to-date a knowledge base of information to support customers.
- Work independently using personal initiative, remaining resilient and confident when handling a variety of enquiries and situation-driven challenges.
- Collaborate with team members and other departments, supporting the Gateway Co-ordinator in the efficient running of the Gateway.
Qualifications & Requirements
- Excellent interpersonal and communication skills, with the ability to tailor style to various customers.
- Strong organisational and information-management abilities.
- Resilient, confident and capable of working under own initiative.
- Command of spoken English sufficient for the effective performance of the role, as required by Part 7 of the Immigration Act 2016.
- Subject to a Basic Disclosure Application to the Disclosure and Barring Service.
Benefits
- Starting salary of £26,956 per annum with performance-related pay increases.
- Option to enrol in the Local Government Pension Scheme with employer-matched contributions.
- 29 days paid annual leave per year (30 days after 5 years of service) plus bank holidays and one concessionary day.
- Staff discounts on a range of leisure products and services through the Kent Rewards programme.
Equal Opportunities
KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Customer Service Advisor in Ashford employer: Kent County Council
As a Customer Service Advisor at Ashford Gateway Plus, you will join a supportive and inclusive work culture that values diversity and personal growth. With a competitive starting salary, generous annual leave, and opportunities for professional development, this role offers a rewarding career path in a dynamic environment. The flexibility to work across various Gateway sites enhances your experience while contributing to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ashford
✨Tip Number 1
Get to know the company! Research Gateway and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing different scenarios with friends or family. This will boost your confidence and help you adapt your communication style to various customers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed information or handled multiple tasks. This will demonstrate your ability to keep things running smoothly, just like a true Customer Service Advisor.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s the best way for us to get to know you and your skills right from the start.
We think you need these skills to ace Customer Service Advisor in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role of a Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your People Skills:Since this role is all about interacting with customers, don’t forget to showcase your excellent interpersonal skills. Share examples of how you've adapted your communication style to meet different customer needs in the past.
Be Organised:Demonstrate your strong organisational abilities by structuring your application clearly. Use bullet points or headings to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Kent County Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to provide advice and guidance effectively, as well as how to adapt your communication style to meet different customer needs. This will show that you’re ready to hit the ground running.
✨Show Off Your People Skills
During the interview, be sure to demonstrate your excellent interpersonal skills. Use examples from past experiences where you successfully handled customer enquiries or resolved conflicts. This will highlight your ability to connect with a diverse range of customers.
✨Be Prepared for Situational Questions
Expect questions that assess your resilience and ability to work independently. Prepare scenarios where you faced challenges in customer service and explain how you used your initiative to overcome them. This will showcase your problem-solving skills.
✨Highlight Team Collaboration
Since the role involves working with team members and other departments, be ready to discuss your experience in collaborative environments. Share specific examples of how you’ve supported colleagues or contributed to team success in previous roles.
