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- Tasks: Support families by greeting, welcoming, and signposting at Family Hubs.
- Company: Kent County Council, dedicated to supporting children and families.
- Benefits: 29 days annual leave, pension scheme, training, and discounts on local brands.
- Other info: Flexible working across various locations with opportunities for personal development.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Administrative experience, excellent communication skills, and IT proficiency.
The predicted salary is between 24000 - 28000 £ per year.
Family Hubs are part of Kent County Council’s offer to support children and young people, aged 0-19 (25 SEND), and their families. Our local Family Hubs offer a broad and integrated range of early help services for families, which include midwifery, health visiting, parenting support and activities for children and young people. We have 56 Family Hubs across Kent, where we operate alongside our partners to support local communities.
We are looking for a Business Support Assistant to be based in our Ashford District, contracted hours being Monday – Thursday: 8:30am – 4:30pm and Friday: 8:30am – 4:00pm. The role will have a contractual base within the Ashford District but there is an expectation that you will be able to travel and work flexibly across the District to cover at other Family Hubs in the Ashford localities, including Tenterden.
This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the District. We are looking for someone with a calm and organised approach who would like to make a positive contribution. You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.
You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi‑agency environment, and support the opening and closing of hubs as required. You will be required to support Health & Safety processes and report and monitor any building faults. We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications. You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings. The role is varied and interesting and we can offer opportunities for personal training and development within the service.
About you
- A confident telephone manner and excellent interpersonal skills
- A flexible attitude to working across a wide geographical area
- A proficient knowledge of Microsoft Office and other IT applications
- Experience of dealing with customers
What we can offer
- 29 days annual leave + bank holidays
- Generous contributory pension scheme
- Training and an ongoing plan for development
- Employee focused support and staff groups
- A rewarding and meaningful career
- Access to Kent Rewards, which provides discounts on many local and national brands for services and products.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. This post is considered by KCC to be a customer‑facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential.
About the Company
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Business Support Assistant - Stanhope Family Hub in Ashford employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Stanhope Family Hub in Ashford
✨Tip Number 1
Get to know the Family Hubs in your area! Familiarise yourself with their services and how they support families. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to convey information clearly and confidently is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or handled urgent requests. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Business Support Assistant - Stanhope Family Hub in Ashford
Some tips for your application 🫡
Show Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you can manage your workload and support the team effectively, especially in a busy environment like the Family Hubs.
Be Personable: Since you'll be the first point of contact for families and staff, it's crucial to showcase your excellent interpersonal skills. Let us know about your experience dealing with customers and how you create a welcoming atmosphere.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'flexible attitude' and 'proficient knowledge of Microsoft Office', to show that you're a perfect fit for the Business Support Assistant position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Kent County Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the Business Support Assistant role. Familiarise yourself with the responsibilities outlined in the job description, especially around supporting families and managing administrative tasks. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for staff and visitors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will demonstrate your confidence and interpersonal skills.
✨Demonstrate Organisational Skills
The ability to manage multiple tasks is crucial for this position. Think of specific instances where you successfully juggled various responsibilities or met tight deadlines. Be ready to discuss how you prioritise tasks and maintain organisation in a busy environment.
✨Prepare for Flexibility Questions
Given the need to travel across different Family Hubs, be prepared to discuss your flexibility and adaptability. Share experiences where you’ve had to adjust your plans or work in varying environments. This will show that you can handle the dynamic nature of the role.