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For Companies At a Glance
- Tasks: Handle calls and emails, process referrals, and enhance patient experience.
- Company: Join a top-rated healthcare organisation focused on community health.
- Benefits: Flexible working hours, home-based role, and career development opportunities.
- Why this job: Make a real difference in patients' lives while working from home.
- Qualifications: Strong communication skills and a passion for patient care.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We have an opportunity for a skilled and motivated Referral Unit Advisor to join our team. Based from home and working in an administrative capacity, you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner, focusing on the patient experience.
Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.
If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Responsibilities
- Take calls and emails from Acute Trusts, GPs and patients in the community.
- Process referrals and refer to the relevant team in a timely manner.
- Support patient experience through high-quality administration and engagement.
Working pattern
- Referral unit runs 7 days a week.
- Hours: 5 x 7.5 hour days over a 7-day period (between 08:00 and 22:00, Monday to Sunday, including bank holidays).
- 1 weekend in 4 and 1 late shift a week.
- Rota produced 3 months in advance with advance notice for shifts.
- Predominantly home-based, with regular attendance at Ashford office for team meetings.
- Additional pattern: 5 x 7.5 hours, 08:00–22:00, Mon–Sun (with bank holidays) and 1 weekend in 4 (days off in week when weekend worked).
- Additional pattern: Mon to Fri, 09:00–13:30.
Organisation context
Rated ‘outstanding’ by the CQC, we are focused on delivering high standards of patient care and services to improve community health. We seek outstanding people who share our values: Compassionate, Aspirational, Responsive, Excellent. We are committed to equity, diversity and inclusion and welcome applications from diverse backgrounds, perspectives and experiences. Information about protected characteristics is collected on application forms and is used to support equal opportunity processes.
Additional information
As a flexible working organisation, we support flexible arrangements that balance work with personal and family commitments. See where you can go with KCHFT career pathways. For further details or informal visits contact: Amanda Stout, Head of Referral Management, amanda.stout@nhs.net
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Referral Unit Advisor employer: Kent Community Health NHS Foundation Trust
Contact Detail:
Kent Community Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Unit Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about roles like the Referral Unit Advisor. A friendly chat can lead to insider info and even referrals that could give you an edge.
✨Tip Number 2
Prepare for those calls! Since this role involves taking calls from Acute Trusts and GPs, practice your phone etiquette and responses. Role-play with a friend to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Show your passion for patient care! In interviews, share specific examples of how you've positively impacted patient experiences in the past. This will demonstrate that you truly align with the ethos of putting patients at the heart of what we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in community health.
We think you need these skills to ace Referral Unit Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referral Unit Advisor role. Highlight your relevant experience in administration and patient engagement, as this will show us that you understand what we're looking for.
Show Your Passion for Patient Care: In your application, let us know why you're passionate about improving patient experiences. Share any personal stories or experiences that demonstrate your commitment to compassionate care, as this aligns with our values.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures that your application goes straight to us and helps streamline the process, making it easier for both you and our team.
How to prepare for a job interview at Kent Community Health NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral Unit Advisor. Familiarise yourself with the patient engagement process and how to handle referrals efficiently. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves taking calls and emails from various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to engage with patients and professionals alike.
✨Emphasise Patient-Centric Values
The organisation values compassion and responsiveness, so be ready to discuss how you prioritise patient experience in your work. Share specific instances where you went above and beyond to ensure a positive outcome for patients, showcasing your alignment with their ethos.
✨Prepare for Flexibility Questions
Given the varied working hours, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively while balancing personal commitments. Showing that you're adaptable will resonate well with the interviewers.