Frequent Service User Support Worker | Kent Community Health NHS Foundation Trust

We are looking for an enthusiastic, motivated individual with a background in nursing, mental health, allied health, or relevant experience managing complex caseloads to provide holistic advice and support to adults who frequently use urgent care services in West Kent. Our friendly team of health practitioners has extensive experience supporting adults, children, and families through life’s challenges. You’ll join a nationally recognised team that is passionate about their work and supportive of one another. This service provides strong support for people who frequently access health services, including A&E, primary care, and mental health services. This exciting role within a successful service offers the chance to be creative and influence how services are delivered.

Responsibilities

The role involves identifying the unaddressed medical, psychological, and social needs of patients who frequently use urgent care services. Needs will be met through different methods such as listening to patients’ concerns without judgment, de-escalating crises related to physical or mental health, and acting as a bridge between patients and community services to help prevent future crises. You will collaborate in a multi-disciplinary approach across various providers.

What we value

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values: compassionate, aspirational, responsive, excellent. We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

Important information

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. At this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). As a community trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application.

We are committed to supporting candidates with disabilities into employment; if you are unable to drive due to a disability, please contact the recruitment team so we can support you further. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

How to apply

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet these in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Closing date

This advert closes on Saturday 22 Nov 2025.