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For Companies At a Glance
- Tasks: Lead a team to enhance mental health services and patient care.
- Company: Join KMPT, a trusted provider of mental health services in Kent and Medway.
- Benefits: Enjoy professional development, a supportive culture, and a fulfilling work-life balance.
- Why this job: Make a real impact on patient outcomes while working in a compassionate environment.
- Qualifications: Experience in service management and a passion for mental health are essential.
- Other info: Be part of a diverse team dedicated to excellence in care.
The predicted salary is between 43200 - 72000 £ per year.
Job overview
We are seeking an experienced, enthusiastic, motivated, and confident Service Manager for a medium secure unit at the Trevor Gibbens Unit in Maidstone. The Service Manager will oversee the management of the wards and the Forensic Outreach Liaison Service (FOLS). Collaborating with relevant teams, they will ensure excellent clinical, operational, and financial outcomes, working to facilitate seamless patient pathways and enhance service user engagement.
The role involves using data to support improved patient outcomes, coordinating initiatives for service improvement, and actively pursuing the best outcomes for patients and carers. The Service Manager will identify growth opportunities and support the General Manager in maximizing these, also deputising for the General Manager as needed.
Main duties of the job
The Service Manager will work closely with professional heads and the General Manager to ensure the quality of clinical services, including patient safety, satisfaction, and outcomes meet high standards. Responsibilities include investigating serious incidents, handling complaints, staffing issues, staff appraisals, supervision, training, and ensuring compliance with mandatory reporting.
They will collaborate with Team Managers and other professionals to ensure effective care pathways with regular reviews, supporting the delivery of strategic and operational plans.
Working for our organisation
Join us in the Garden of England, where we offer exceptional professional development opportunities and a high quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services to 1.8 million people in Kent and Medway, with additional services for adults in Sussex and Surrey. Rated \’Good\’ by the CQC, we care for over 2,000 in hospitals and 54,000 in the community annually.
Our diverse team of over 3,800 staff from 66 nationalities is committed to delivering excellent care. Everyone, from staff to leadership, plays a vital role in our service provision, fostering kindness and compassion as standard.
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Operational Team Manager Mental Health Together Plus employer: Kent and Medway NHS & Social Care Partnership Trust
Contact Detail:
Kent and Medway NHS & Social Care Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Manager Mental Health Together Plus
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities within mental health services, particularly in secure units. Understanding the unique environment of the Trevor Gibbens Unit will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the mental health sector, especially those who have experience in operational management roles. Engaging with current or former employees can provide valuable insights into the culture and expectations at KMPT.
✨Tip Number 3
Prepare to discuss how you would use data to improve patient outcomes. Think of specific examples from your past experience where data-driven decisions led to successful service improvements.
✨Tip Number 4
Showcase your leadership style and how it aligns with KMPT's values of kindness and compassion. Be ready to share examples of how you've fostered a positive team environment and supported staff development in previous roles.
We think you need these skills to ace Operational Team Manager Mental Health Together Plus
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operational Team Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in service management, particularly in mental health or similar settings. Use specific examples that demonstrate your ability to oversee clinical services and improve patient outcomes.
Showcase Leadership Skills: Since the role involves managing teams and collaborating with various professionals, highlight your leadership and teamwork skills. Provide examples of how you've successfully led teams or projects in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Kent and Medway NHS and Social Care Partnership Trust. Mention your commitment to delivering excellent care and fostering a compassionate environment, aligning with their organisational culture.
How to prepare for a job interview at Kent and Medway NHS & Social Care Partnership Trust
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Service Manager position. Familiarise yourself with the Trevor Gibbens Unit and its operational goals, as well as the specific challenges faced in mental health services.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Highlight your ability to motivate and engage staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about potential scenarios you might face in this role, such as handling complaints or investigating incidents, and be ready to discuss how you would approach these situations.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to improve patient outcomes, be prepared to discuss your experience with data analysis and how it has informed your decisions in previous roles. Show that you understand the importance of metrics in enhancing service quality.
