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For Companies Kent and Medway Mental Health NHS Trust provides a wide range of adult mental health and learning disability services to our local population of 1.8 million people in Kent and Medway. Each year we care for over 2000 people in our hospitals and 54,000 people in the community.
There has never been a more important time to work in mental healthcare. Every year, across the UK, around 1 in 4 people will experience mental ill health. As the largest provider of mental health care in Kent and Medway we recognise the vital role we play beyond delivering outstanding care.
This role is looking for an experienced digital content and communications officer to join our communications and engagement team. You will help support the delivery of an exciting new public facing trust website and patient literature library. This is an exciting time as we are investing in our digital content and communications discipline to create a better experience for our staff and patients.
Working alongside the Brand and Digital Communications Manager, you will play a leading role in developing accessible content across all our channels. Your excellent written skills mean you can write excellent web content aligned to our voice, tone and Plain English ethos. You’re an expert in WCAG writing principles, its application and are able to help educate others on this journey.
Please note - there will be frequent travel between Kent and Medway Mental Health NHS Trust sites across Kent and Medway. This is not a coding role meaning you will not be required to code and build.
Responsibilities- Support the brand and digital communications manager developing our new intranet and support the delivery of a new front facing trust website: Supporting project management, content writing and CMS maintenance.
- Support the development of a new digital patient literature library. Writing and creating a new digital patient advice library for our staff and patients to use.
- Content management: Write, create, edit, and publish engaging and informative content across intranet, websites and social media aligned to our voice and tone.
- User experience enhancement: Support user research, analyse feedback, and implement improvements to enhance user experience and develop content.
- Digital communications: Support and work with departments, teams, and content creators to align messaging and maintain brand consistency. Plan and implement campaigns across website, intranet and social media using best practice.
- Information architecture: Support maintaining the information and content architecture for the intranet and website.
- Training and support: Support and lead training and support to content contributors on using the intranet, writing for web best practices, and accessibility guidelines.
- Analytics and reporting: Support with website and intranet analytics to evaluate performance and identify areas for improvement.
- Compliance and governance: Ensure compliance with policies, accessibility (WCAG), legal requirements, and GDPR.
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.
Digital Content and Communications Officer | Kent and Medway Mental Health NHS Trust employer: Kent and Medway NHS and Social Care Partnership Trust
Contact Detail:
Kent and Medway NHS and Social Care Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Content and Communications Officer | Kent and Medway Mental Health NHS Trust
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Kent and Medway Mental Health NHS Trust. Attend events or webinars, and don’t be shy about asking for informational interviews. It’s all about making connections that could lead to opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best digital content and communications work. Include examples that align with the trust's values and mission. This will not only demonstrate your expertise but also your passion for mental health care.
✨Tip Number 3
Prepare for the interview by understanding the trust's current projects and challenges. Familiarise yourself with their new website and patient literature initiatives. Bring ideas to the table on how you can contribute to these efforts – it shows you're proactive and genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Kent and Medway Mental Health NHS Trust. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Digital Content and Communications Officer | Kent and Medway Mental Health NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Content and Communications Officer role. Highlight your experience in digital content creation and communications, and show how your skills align with the Trust's values and mission.
Showcase Your Writing Skills: Since excellent written skills are a must for this role, include samples of your best work. Whether it’s web content, social media posts, or patient literature, let us see how you can write engaging and accessible content that resonates with diverse audiences.
Demonstrate Your Understanding of Accessibility: Familiarise yourself with WCAG writing principles and be ready to discuss how you’ve applied them in your previous roles. This will show us that you’re not just a great writer, but also someone who understands the importance of accessibility in digital content.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Kent and Medway Mental Health NHS Trust.
How to prepare for a job interview at Kent and Medway NHS and Social Care Partnership Trust
✨Know Your Stuff
Familiarise yourself with the Kent and Medway Mental Health NHS Trust's mission and values. Understand their approach to mental health care and how your role as a Digital Content and Communications Officer fits into that. This will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Writing Skills
Prepare examples of your previous work that demonstrate your ability to write engaging and accessible content. Be ready to discuss how you apply WCAG writing principles and how you've educated others on best practices in the past. This is crucial for the role, so make it a focal point in your interview.
✨Be Ready to Discuss User Experience
Since enhancing user experience is a key responsibility, think about past projects where you've gathered user feedback and implemented changes. Be prepared to share specific examples of how your contributions improved content accessibility and user engagement.
✨Ask Insightful Questions
Prepare thoughtful questions about the trust's current digital initiatives and future plans. Inquire about the challenges they face in digital communications and how you can contribute to overcoming them. This shows your proactive attitude and eagerness to be part of their team.
