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- Tasks: Provide essential admin support to a caring mental health team in Dartford.
- Company: Join the Kent and Medway Mental Health NHS Trust, rated 'Good' by CQC.
- Benefits: Receive a competitive salary plus additional London Weighting allowance.
- Other info: Be part of a passionate team dedicated to improving mental health for communities.
- Why this job: Make a real difference in mental health care while developing your skills.
- Qualifications: GCSEs in Maths and English, plus admin experience and MS Office knowledge.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an Administrator to join the CQC-rated 'Good' Community Mental Health Team at Arndale House in Dartford. The post is integral to the team, and you will be required to provide comprehensive administrative support to members of the team, including Psychiatry, Psychology and Nursing professionals.
The High-Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas. As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month: 5% of basic salary, subject to a minimum payment of £1,258 and a maximum payment of £2,121. (The agreed annual amount will be divided into 12 equal amounts and paid monthly).
Responsibilities:
- Having contact with patients, carers, relatives and other external stakeholders
- Typing letters and reports via BigHand (audio) and/or copy typing
- Minuting meetings
- Using the patient record system RiO (training provided)
- Taking phone calls and managing the admin mailbox
- Booking and supporting clinic appointments
- Some analytical work in supporting the team to achieve their KPIs and Trust targets
- Ordering of stationery and other items as required via SBS (training provided)
It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values: caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent), you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, including minute-taking is essential, together with excellent typing skills and telephone manner.
Please refer to the attached job description for the full details on the responsibilities and person specification.
Reception/Administrator Assistant | Kent and Medway Mental Health NHS Trust in Dartford employer: Kent and Medway NHS and Social Care Partnership Trust
Contact Detail:
Kent and Medway NHS and Social Care Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Administrator Assistant | Kent and Medway Mental Health NHS Trust in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Kent and Medway Mental Health NHS Trust. A friendly chat can give us insider info on the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like reports or minutes you've taken. This will help us demonstrate our experience and how we can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team at Kent and Medway Mental Health NHS Trust.
We think you need these skills to ace Reception/Administrator Assistant | Kent and Medway Mental Health NHS Trust in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous administrative roles and your proficiency with MS Office applications, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for mental health care and how you align with our values. Share specific examples of your empathy and communication skills, as these are crucial for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Kent and Medway Mental Health NHS Trust.
How to prepare for a job interview at Kent and Medway NHS and Social Care Partnership Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Reception/Administrator Assistant role. Familiarise yourself with the specific tasks mentioned in the job description, like minute-taking and using the RiO patient record system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with patients, carers, and other stakeholders, it's crucial to highlight your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will illustrate your ability to handle sensitive conversations with empathy and professionalism.
✨Demonstrate Team Spirit
The Kent and Medway Mental Health NHS Trust values teamwork, so be ready to discuss your experiences working collaboratively. Think of specific instances where you contributed to a team goal or supported colleagues. This will show that you can fit into their caring and inclusive culture.
✨Prepare for Practical Questions
Expect practical questions related to administrative tasks, such as typing letters or managing an admin mailbox. Brush up on your typing speed and accuracy, and be prepared to discuss how you prioritise workloads and meet deadlines. This will reassure the interviewers that you have the necessary skills to excel in the role.