Administrator | Kent and Medway Mental Health NHS Trust

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

We are looking for a Band 3 Administrator to join our busy team based at the Rosewood Mother and Baby Unit in Dartford.

You will be a flexible resource to support the team in the provision of services to include the organisation of work for yourself and other team members and will have front line contact with service users, carers, the general public, or other external stakeholders, as well as internal colleagues.

The Administrator will support the inpatient unit with tasks such as reception duties, typing, preparation of correspondence, customer service, organisation, eg, diary management and organising meetings and events + maintenance of effective and efficient working systems and supporting business and performance management.

No hybrid opportunity, ward-based only, Monday – Friday

Responsibilities

• Respond to requests and provide information to external and internal queries from staff, service users in the generic inbox and answer the ward phone.
• Uses electronic communication systems, e.g., email, in accordance with Trust policy.
• May initiate communications with service users, e.g., regarding appointment changes and/or to internal colleagues.
• Distribution of information – usually electronically.
• Arranging meetings and booking rooms.
• Monitoring of the generic email account.
• Maintaining safeguarding procedures when answering the phone and emails, adhering to GDPR guidelines and Trust policies.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us – if you share our passion for better mental health care and want to be part of a team that\’s doing well together.

Please refer to the attached job description for the full details on the responsibilities and person specification

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High Cost Area Allowance

The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.

5% of basic salary, subject to a minimum payment of £1,303 per year and a maximum payment of £2,198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2025 figures).

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Wednesday 19 Nov 2025