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- Tasks: Support our clinical team with administrative tasks and patient coordination.
- Company: Join Kent and Medway NHS Trust, serving 1.8 million people with compassionate care.
- Benefits: Enjoy a diverse workplace, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact in patient care while working in a friendly, diverse environment.
- Qualifications: Strong communication skills and a commitment to confidentiality are essential.
- Other info: This role is perfect for detail-oriented individuals passionate about healthcare.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you a highly organized and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team. You\’ll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You\’ll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.
About You
- You possess strong communication skills and can handle difficult and challenging conversations.
- You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
- You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhereto professional ethics and conduct.
- You are proactive, flexible, and can manage a diverse workload.
If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.
Responsibilities
- Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
- Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
- Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
- Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
- Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.
About KMPT
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Strategy and Vision
Our strategy: Our mission is what we set out to do every day. We deliver brilliant care through brilliant people. Our vision is where we want to be in the future: To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Application Closing
This advert closes on Sunday 14 Sep 2025.
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Administrative Assistant | Kent and Medway NHS and Social Care Partnership Trust employer: Kent and Medway NHS and Social Care Partnership Trust
Contact Detail:
Kent and Medway NHS and Social Care Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant | Kent and Medway NHS and Social Care Partnership Trust
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description, such as audio transcription and managing a room booking system. This will help you demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've handled difficult conversations or queries in previous roles. This will highlight your ability to empathise and maintain professionalism under pressure.
✨Tip Number 3
Research Kent and Medway NHS and Social Care Partnership Trust's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their commitment to compassionate care.
✨Tip Number 4
Network with current or former employees of KMPT if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews or discussions about the role.
We think you need these skills to ace Administrative Assistant | Kent and Medway NHS and Social Care Partnership Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative skills and experiences that align with the job description. Emphasise your communication skills, ability to handle sensitive information, and any experience in healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting patient care and your commitment to confidentiality. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to manage diverse workloads, and experience with record-keeping. Mention any familiarity with electronic record systems or administrative software that may be beneficial for the role.
Showcase Empathy and Professionalism: Since this role involves direct communication with patients and families, include examples of how you've handled challenging conversations with empathy and professionalism in your application. This will help demonstrate your suitability for the position.
How to prepare for a job interview at Kent and Medway NHS and Social Care Partnership Trust
✨Showcase Your Communication Skills
As an Administrative Assistant, you'll be the first point of contact for patients and families. Be prepared to demonstrate your strong communication skills during the interview by providing examples of how you've handled difficult conversations or queries in the past.
✨Emphasise Empathy and Compassion
This role requires a compassionate approach. Share experiences where you've shown empathy, especially in challenging situations. Highlighting your ability to connect with others will resonate well with the interviewers.
✨Demonstrate Organisational Skills
The job involves managing various administrative tasks. Be ready to discuss how you prioritise your workload and stay organised. You might even want to bring examples of systems or tools you've used to manage tasks effectively.
✨Understand Confidentiality Standards
Since you'll be dealing with sensitive information, it's crucial to show your understanding of confidentiality and Information Governance. Prepare to discuss how you ensure privacy in your previous roles and why it matters in healthcare settings.