Administrative Assistant | Kent and Medway Mental Health NHS Trust

Overview

Are you a dedicated, compassionate Admin Assistant? Do you want the chance to help shape a new and genuinely innovative service for the women of Kent and Medway? We are creating Kent and Medway\’s first, and only, NHS Psychiatric Intensive Care Unit (PICU) for women, and are seeking a talented Administrative Assistant to help us deliver this vital service. The start date for this post will be March 2026, to allow for sufficient time for onboarding, induction, and training before the anticipated arrival of the first patient in April 2026. You will be providing direct admin support to members of the clinical team. We are an adaptive, cross‑functional service. Whilst being assigned to directly support a department, you will provide support as a team throughout the Directorate. Teamwork is an essential part of this role; good time‑keeping, the ability to keep to deadlines and adapt your way of working are vital. As a support service, we adapt to the needs of the service; we regularly review ways of working and optimise our internal processes. We need someone who can think on their feet and adapt to day‑to‑day circumstances as they arise.

Key Responsibilities

• Providing up to date information to the teams, production of simple reports
• Maintaining patient records
• Providing reception support
• Creation and maintenance of spreadsheets and internal forms within designated timescales
• Maintaining and updating displays
• Scheduling of clinical meetings
• Diary and meeting management
• Generic team mailbox monitoring and maintenance and any other administrative duties requested
• Assisting with day‑to‑day running of ward and reception administrative duties
• Ensuring filing is kept accurate and up‑to‑date
• Maintaining stock of office supplies, escalating to senior administrative staff
• Booking interpreters as and when required
• Advising patients, carers and visitors as the first point of contact to direct enquiries to the relevant department
• Executing generic reception office upkeep and maintaining displays

Clinical Context

Working in a PICU is very rewarding but we want to be honest and share that it is demanding too. It is likely to be needed by people with severe and complex mental health conditions such as schizophrenia, bipolar disorder, personality disorder, substance misuse, and PTSD. While emotionally challenging, the opportunity to support critically unwell women back to their communities – ensuring \”right care, in the right place, at the right time\” – is immense.

Benefits

All positions also benefit from a High Cost Area allowance. All jobs based at our Dartford unit come with a High Cost Area Supplement: 5% of basic salary, subject to a minimum payment of £1303 per year and a maximum payment of £2198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly). The salary listed is inclusive of the High Cost Area Allowance. Additionally, the role offers ongoing professional development, bespoke training and a comprehensive induction program.

Application

Please refer to the attached job description for full details and the main responsibilities of the role. This advert closes on Monday 24 Nov 2025.