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- Tasks: Design unique travel experiences tailored to individual clients' needs.
- Company: Kensington creates personalised travel experiences across 120 countries.
- Benefits: Enjoy career growth, extensive training, 3 weeks' vacation, and wellness subsidies.
- Why this job: Join a supportive community and make unforgettable memories for travellers.
- Qualifications: Experience in travel, strong communication skills, and a passion for exploration required.
- Other info: Flexible schedule and autonomy to balance work and personal life.
The predicted salary is between 28800 - 42000 £ per year.
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.
We are looking for dedicated and dynamic travel advisors to join our team. As a Concierge Advisor, your role extends beyond simply arranging tours. Your primary task is to work closely with your customers to deliberately design travel experiences that meet the unique needs of each individual traveller. Your expertise lies in crafting an approach that combines creativity with a deep understanding of your clients\’ preferences, ensuring that each travel journey is a memorable experience on every level. This role requires strong relationship-building skills, problem-solving abilities, and understanding of global destinations and key travel products.
Key Responsibilities:
- Availability & Responsiveness:Regular engagement with travelers during booking and travel to ensure a luxury client experience.
- Relationship Building: Cultivate long-term relationships with clients to build a repeat customer base. Regularly follow up to ensure satisfaction and to encourage future bookings.
- Ownership & Flexibility: Manage your own schedule with autonomy, balancing client needs with personal time. Maintain flexibility to meet customer demands while ensuring a healthy work-life balance.
- Cross-functional Collaboration: Collaborate effectively with other sales teams and departments to enhance the customer experience and increase repeat sales. Share insights and feedback to continually improve processes and offerings.
- Problem Solving: Proactively identify and address issues that could hinder customer satisfaction. Resolve conflicts or concerns to ensure clients remain satisfied and loyal.
- Geographical Knowledge & Travel Experience: Leverage personal travel experience and knowledge of global destinations to provide informed recommendations on key products such as hotels, venues, and restaurants.
- Sales Expertise: Use sales skills to recommend the best travel options, upsell services, and collaborate with team members to create personalized travel packages that align with clients’ unique preferences and needs.
Qualifications:
- Previous experience in the travel industry or related field is required.
- Strong communication and interpersonal skills to build relationships with clients.
- Problem-solving ability and customer-focused mindset.
- Ability to work independently and manage time effectively.
- Geographical knowledge and personal travel experience are a plus.
- Sales-oriented with the ability to upsell and recommend suitable products and services.
What Kensington Concierge Offers:
- Career growth and learning opportunities
- Extensive onboarding and training (new and ongoing)
- Highly supportive community of Advisors
- 3 weeks’ vacation (in year one)
- Company match RRSP program
- Comprehensive employee benefits & assistance program
- Health and wellness subsidy
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
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Select Yes if you are a citizen/permanent resident of Canada or the USA or you are on a valid work permit in Canada or the USA
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How many years of experience do you have working in the travel industry? * Select…
Passion for travel is a common thread at Kensington. Please list the countries you have travelled to: *
Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble? * Select…
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Concierge Advisor Toronto & Vancouver employer: Kensington Tours Ltd
Contact Detail:
Kensington Tours Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Advisor Toronto & Vancouver
✨Tip Number 1
Familiarise yourself with the destinations you’ll be advising on. Research popular attractions, hidden gems, and local customs in Toronto and Vancouver to showcase your expertise during interviews.
✨Tip Number 2
Network with other travel professionals and join relevant online communities. Engaging with others in the industry can provide insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of situations where you successfully resolved issues for clients or enhanced their travel experiences.
✨Tip Number 4
Showcase your passion for travel by sharing personal stories or experiences that highlight your understanding of client needs. This will help convey your enthusiasm and suitability for the role.
We think you need these skills to ace Concierge Advisor Toronto & Vancouver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry. Emphasise your relationship-building skills and any specific examples of how you've crafted unique travel experiences for clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and your understanding of what makes a memorable journey. Mention specific destinations you are knowledgeable about and how you can leverage that knowledge to enhance client experiences.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in previous roles. This could include handling customer complaints or adapting travel plans on short notice to meet client needs.
Highlight Sales Experience: If you have experience in sales, make sure to detail it in your application. Discuss how you've upsold services or created tailored packages that align with clients' preferences, as this is crucial for the Concierge Advisor role.
How to prepare for a job interview at Kensington Tours Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different cultures and destinations. This will demonstrate your genuine interest in the role and the industry.
✨Highlight Relationship-Building Skills
Since the role involves cultivating long-term relationships with clients, be prepared to discuss your previous experiences in building rapport. Use specific examples to illustrate how you've successfully maintained client relationships and ensured their satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to resolve conflicts or address customer concerns. Highlight your proactive approach to problem-solving and how it contributed to a positive client experience, showcasing your ability to think on your feet.
✨Research Global Destinations
Familiarise yourself with popular travel destinations and key products relevant to the role. Being knowledgeable about various locations and travel options will allow you to provide informed recommendations during the interview, demonstrating your expertise and readiness for the position.
