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For Companies At a Glance
- Tasks: Greet patients, manage appointments, and handle administrative tasks with a friendly touch.
- Company: Join a caring practice dedicated to patient well-being and community health.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and a willingness to learn!
- Other info: Perfect for students looking for part-time work that fits around their studies.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Greet patients and visitors to the practice in a courteous, efficient, professional and empathic manner.
Responsibilities
- Book in, amend and cancel patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.
- Ensure those patients without appointments but who need urgent consultations are booked into appropriate slots with the appropriate clinician.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice\’s protocols.
- Print off home visit summary sheets.
- Ensure computerised appointment system is up to date.
- Respond to and/or redirect all patient and visitor requests appropriately.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Accurately take details of new patients and distribute new patient registration packs.
- Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
- Ensure correspondence, reports, results etc. are filed electronically in the correct patient record.
- Ensure reception and waiting areas are kept neat and tidy.
- Restock information leaflets as appropriate.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
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Receptionist/Administrator employer: Kensington Road GP Surgery
Contact Detail:
Kensington Road GP Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Familiarise yourself with common medical terminology and appointment scheduling systems. This knowledge will help you communicate effectively with both patients and clinicians, showcasing your readiness for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Being able to handle various patient interactions with empathy and professionalism will set you apart during the interview process.
✨Tip Number 3
Research our practice's values and mission. Understanding what we stand for will allow you to align your responses during interviews, demonstrating that you're a great fit for our team.
✨Tip Number 4
Network with current or former receptionists/administrators in healthcare settings. They can provide insights into the role and may even offer tips on how to impress us during the hiring process.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills such as communication, organisation, and empathy, which are crucial for a Receptionist/Administrator role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences have prepared you to greet patients and manage appointments efficiently.
Showcase Relevant Skills: In your application, mention any experience with appointment systems or administrative tasks. Highlight your ability to handle urgent requests and maintain a tidy reception area, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Kensington Road GP Surgery
✨Show Your People Skills
As a receptionist/administrator, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your ability to communicate clearly and empathetically during the interview. Share examples of how you've handled difficult situations or provided excellent customer service in the past.
✨Familiarise Yourself with Appointment Systems
Understanding how appointment systems work is crucial for this role. Before the interview, research common software used in medical practices. If you have experience with specific systems, be ready to discuss how you used them to improve efficiency.
✨Highlight Your Organisational Skills
This job requires excellent organisational abilities. Prepare to talk about how you manage multiple tasks, such as booking appointments and handling patient inquiries simultaneously. Use specific examples to illustrate your time management skills.
✨Prepare for Scenario Questions
Interviewers may ask how you would handle specific scenarios, like dealing with an upset patient or managing a busy reception area. Think through potential situations and formulate responses that showcase your problem-solving skills and ability to remain calm under pressure.