Kensington Partnership is seeking a friendly, professional and organised Medical Receptionist to join our busy GP practice team. The successful candidate will provide efficient reception and administrative support, ensuring patients receive a welcoming and professional service. Excellent communication, IT and organisational skills are essential, along with the ability to work under pressure, use initiative and work effectively as part of a team. Previous NHS, GP reception or SystmOne experience is desirable, but full training will be provided. Flexibility to cover staff absences and work across practice sites where required is also desirable. Recruitment Process Shortlisted candidates will be invited to a pre-interview information session on Thursday, 19 November 2026, from 1:00 pm to 3:00 pm , to gain a better understanding of the role and its expectations. Those who remain interested will be invited to a formal interview at a later date. You will join a supportive, forward-thinking team, delivering professional and compassionate patient services within a busy primary care environment. With most incoming calls managed through our AI system, the role primarily involves handling face-to-face enquiries, supporting AI-assisted triage and providing administrative support. Responsibilities include reviewing and processing patient requests, maintaining accurate records, directing enquiries to appropriate teams and escalating clinical concerns in accordance with practice procedures. Occasional telephone duties may also be required. A courteous, confidential and patient-centred approach is essential at all times.
Reception and Patient Services
Welcome patients and manage face-to-face enquiries professionally and courteously. Handle calls transferred by the AI telephone system requiring receptionist assistance. Support AI-assisted triage by reviewing and processing patient requests in line with practice procedures. Book appointments following triage outcomes and provide appropriate care navigation. Signpost patients to relevant services and escalating urgent or complex concerns to the clinical team.
Administration and Practice Support
Maintain accurate patient records using SystmOne and other practice systems. Process correspondence, home visit requests, ambulance transport and interpreter bookings. Handle payments, receipts, deliveries and general administrative duties. Provide day-to-day administrative support to GPs, clinical staff and colleagues.
Communication and Teamwork
Communicate professionally and compassionately with patients, carers, colleagues and external agencies. Work collaboratively and flexibly across practice sites as required. Support patients with additional communication or accessibility needs. Undertake chaperone duties when appropriately trained and authorised.
Confidentiality and Information Governance
Maintain strict confidentiality and access patient records only when authorised and necessary. Comply with UK GDPR, the Data Protection Act 2018 and practice information governance policies. Promptly report suspected data breaches, security incidents or confidentiality concerns.
General Responsibilities
Assist with opening and securing practice premises when authorised. Maintain a safe, tidy and welcoming reception environment. Follow safeguarding, infection prevention, health and safety, and other practice policies. Complete mandatory training and undertake other reasonable duties appropriate to the role.
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