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- Tasks: Lead and develop a team to ensure top-notch customer service and operational efficiency.
- Company: Join Kensington Mortgages, a company that values personal growth and diversity.
- Benefits: Enjoy a flexible work environment with a focus on work-life balance and professional development.
- Why this job: Make a real impact while working in an inclusive and supportive culture.
- Qualifications: Experience in mortgage underwriting and team leadership is essential; training available for the right candidate.
- Other info: Be part of a neurodiversity-friendly workplace that celebrates differences.
The predicted salary is between 36000 - 60000 £ per year.
Underwriting Team Manager – Maidenhead, SL6 3QQ
** We\’re Hiring: Underwriting Team Manager **
Location: Remote
Hours: Monday – Friday 09:00-17:30
Department: Lending Operations
Reports to: Head of Lending Operations
Direct Reports: 8-10
Overall Purpose:
The Underwriting Team Manager must ensure that all financial control, quality, regulatory, responsible lending and service requirements are maintained by leading, motivating and developing their team. Maintaining the highest levels of customer service and quality while continually improving the operational efficiency and service delivery of the department are all key areas of this role.
Key Responsibilities:
- Direction Setting: Performance management, team development, operational efficiency, and adherence to policies and procedures.
- Customer and Relationship Management: Ensure service excellence, quality underwriting, liaise with third-party suppliers, and handle escalated issues.
- People Management: Lead and motivate the team, ensure staffing levels, and manage performance against targets.
- Financial Management: Operate within budget, identify cost reduction opportunities, and enhance operational processes.
- Process Management: Manage team workflow, ensure customer service delivery, and identify process improvements.
- Risk and Compliance Management: Ensure regulatory compliance, manage financial crime prevention, and handle complaints.
Qualifications and Skills:
- Experience in leading a Mortgage Underwriting team
- Regulatory knowledge, underwriting mandate, leadership, coaching, and development experience.
- Integrity, business and market awareness, ability to analyse performance measures, and risk assessment.
- Experience in underwriting and leading teams in a mortgage environment.
- CeMAP/CeRCC preferred or willingness to train.
- Knowledge of residential and buy-to-let underwriting processes.
- Experience within specialist lending would be an advantage
**Full Job description provided upon request **
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
Ready to make a difference?
If you\’re passionate about providing an exceptional service and want to join a team that values your contributions we\’d love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Underwriting Team Manager - Maidenhead, SL6 3QQ employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Team Manager - Maidenhead, SL6 3QQ
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in mortgage underwriting. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the mortgage lending sector, especially those who have experience in underwriting team management. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your achievements in improving operational efficiency and customer service, as these are key responsibilities for the Underwriting Team Manager role.
✨Tip Number 4
Research Kensington Mortgages' company culture and values. Understanding their commitment to diversity and employee development will allow you to tailor your conversation during interviews, showing that you align with their mission and values.
We think you need these skills to ace Underwriting Team Manager - Maidenhead, SL6 3QQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading underwriting teams, particularly in a mortgage environment. Emphasise your regulatory knowledge and any specific achievements that demonstrate your ability to manage performance and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Mention how your leadership style aligns with the company's values and how you can contribute to their mission of providing exceptional service.
Highlight Relevant Qualifications: If you have qualifications like CeMAP or CeRCC, make sure to mention them prominently. If you're willing to train for these qualifications, state this clearly to show your commitment to professional development.
Showcase Your People Management Skills: Provide examples of how you've successfully led and motivated teams in the past. Discuss your approach to performance management and how you've handled escalated issues to ensure service excellence.
How to prepare for a job interview at Kensington Mortgages
✨Showcase Your Leadership Skills
As an Underwriting Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and team development.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape relevant to mortgage underwriting. Be ready to discuss how you ensure compliance and manage risks within your team, as this is crucial for the role.
✨Highlight Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you've improved customer satisfaction or resolved escalated issues effectively, showcasing your commitment to service excellence.
✨Discuss Process Improvements
Think about ways you've identified and implemented process improvements in previous roles. Be prepared to discuss how these changes enhanced operational efficiency and service delivery, as this will be important for the interview.
