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- Tasks: Lead and develop a team to ensure top-notch underwriting and customer service.
- Company: Join Kensington Mortgages, a company that values its employees and promotes inclusivity.
- Benefits: Enjoy remote work, flexible hours, and a supportive work environment.
- Why this job: Make a real impact while growing in a diverse and dynamic team culture.
- Qualifications: Experience in mortgage underwriting and team leadership is essential.
- Other info: We celebrate diversity and are committed to neurodiversity-friendly practices.
The predicted salary is between 43200 - 72000 £ per year.
** We\’re Hiring: Underwriting Team Manager **
Location: Remote
Hours: Monday – Friday 09:00-17:30
Department: Lending Operations
Reports to: Head of Lending Operations
Direct Reports: 8-10
Overall Purpose:
The Underwriting Team Manager must ensure that all financial control, quality, regulatory, responsible lending and service requirements are maintained by leading, motivating and developing their team. Maintaining the highest levels of customer service and quality while continually improving the operational efficiency and service delivery of the department are all key areas of this role.
Key Responsibilities:
- Direction Setting: Performance management, team development, operational efficiency, and adherence to policies and procedures.
- Customer and Relationship Management: Ensure service excellence, quality underwriting, liaise with third-party suppliers, and handle escalated issues.
- People Management: Lead and motivate the team, ensure staffing levels, and manage performance against targets.
- Financial Management: Operate within budget, identify cost reduction opportunities, and enhance operational processes.
- Process Management: Manage team workflow, ensure customer service delivery, and identify process improvements.
- Risk and Compliance Management: Ensure regulatory compliance, manage financial crime prevention, and handle complaints.
Qualifications and Skills:
- Experience in leading a Mortgage Underwriting team
- Regulatory knowledge, underwriting mandate, leadership, coaching, and development experience.
- Integrity, business and market awareness, ability to analyse performance measures, and risk assessment.
- Experience in underwriting and leading teams in a mortgage environment.
- CeMAP/CeRCC preferred or willingness to train.
- Knowledge of residential and buy-to-let underwriting processes.
- Experience within specialist lending would be an advantage
**Full Job description provided upon request **
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
Ready to make a difference?
If you\’re passionate about providing an exceptional service and want to join a team that values your contributions we\’d love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
e an advantage
Underwriting Team Manager employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in mortgage underwriting. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the lending operations field, especially those who have experience in underwriting team management. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your achievements in performance management and operational efficiency, as these are key areas for the Underwriting Team Manager role.
✨Tip Number 4
Research Kensington Mortgages' values and culture thoroughly. Understanding their commitment to diversity and employee development will allow you to tailor your responses in interviews, showing that you're a great fit for their team.
We think you need these skills to ace Underwriting Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading underwriting teams, regulatory knowledge, and any specific qualifications like CeMAP or CeRCC. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples of how you've improved operational efficiency or managed performance in previous roles to showcase your suitability for the Underwriting Team Manager position.
Highlight Relevant Skills: Emphasise skills such as risk assessment, financial management, and process improvement in your application. These are crucial for the role and will help you stand out as a candidate who understands the responsibilities involved.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for an Underwriting Team Manager.
How to prepare for a job interview at Kensington Mortgages
✨Showcase Your Leadership Skills
As an Underwriting Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and team development.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape relevant to mortgage underwriting. Be ready to discuss how you ensure compliance and manage risks within your team, as this is crucial for the role.
✨Highlight Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you've improved customer satisfaction or resolved escalated issues effectively, showcasing your commitment to service excellence.
✨Demonstrate Financial Acumen
Since financial management is part of the job, be prepared to discuss your experience with budgeting and identifying cost reduction opportunities. Highlight any successful initiatives you've led that enhanced operational efficiency.
