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- Tasks: Build relationships with mortgage intermediaries through calls and support their sales efforts.
- Company: Kensington Mortgages values its employees and fosters a supportive, inclusive work environment.
- Benefits: Enjoy remote work flexibility, professional development opportunities, and a healthy work-life balance.
- Why this job: Join a dynamic team making a real impact in the mortgage industry while growing your career.
- Qualifications: No specific experience required; just bring your passion for customer service and relationship building.
- Other info: This role is perfect for those looking to thrive in a diverse and neurodiversity-friendly workplace.
The predicted salary is between 28800 - 43200 £ per year.
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Telephone Business Development Manager, Maidenhead
Client: Kensington Mortgages
Location: Maidenhead
Job Category: Other
EU work permit required: Yes
Job Reference: 008bf624203f
Job Views: 10
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Join Our Team as a Telephone Business Development Manager!
Location: Remote
Hours: Monday – Friday 09:00-17:30
Are you a dynamic and driven individual with a passion for building successful relationships? Join Kensington as a Telephone Business Development Manager and make a significant impact in the mortgage industry!
About the Role:
As a Business Development Manager at Kensington, you will focus on building and developing successful relationships with mortgage intermediaries through inbound and outbound telephone activity. You will work alongside a field-based Business Development Manager to ensure that mortgage intermediaries receive the best possible sales support, in relation to Kensington’s products and criteria, and how they meet the needs of potential customers.
Key Responsibilities:
- Customer and Relationship Management: Be the first point of contact for mortgage intermediaries, providing excellent broker sales support and managing inbound call volumes within agreed service levels. Develop relationships through dynamic questioning techniques and effective cross-selling of Kensington’s offerings.
- Pre-Application Support: Provide pre-application submission support to brokers using Kensington’s online portal, assisting with technical issues and reviewing declined/referred applications to convert them into quality submissions.
- Outbound Calling Plan: Collaborate with the field-based Business Development Manager to devise a structured outbound calling plan in line with account segmentation.
- Exhibitions and Events: Attend external exhibitions and events to enhance Kensington’s presence in the broker community.
- Process Management: Work with the field-based Business Development Manager to segment relevant databases and maximize contact strategy within field, BDU, or campaign teams.
- Risk and Compliance Management: Ensure responsibilities regarding Treating Customers Fairly, Prevention of Financial Crime, and adherence to company policies are carried out effectively.
Experience, Knowledge, and Skills:
- Competitor Awareness: Demonstrate knowledge of main competitors and their service levels, key products, and criteria.
- Product Knowledge: Possess detailed knowledge of product ranges and promote key selling points.
- Criteria Knowledge: Understand lending policy and underwriting processes and apply this knowledge to new business enquiries.
- Commercial Awareness: Display informed knowledge of market conditions and regulatory issues when conversing with internal and external customers.
- Regulatory Knowledge: Act with integrity at all times and promote good customer outcomes through structured broker support.
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued, and understood. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.
Ready to make a difference?
If you\’re passionate about providing exceptional service and want to join a team that values your contributions, we\’d love to hear from you! Apply today and become part of the Kensington Mortgages family, helping us make a positive impact in the lives of our customers.
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Telephone Business Development Manager employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Business Development Manager
✨Tip Number 1
Familiarise yourself with Kensington Mortgages' products and services. Understanding their offerings will help you engage more effectively with mortgage intermediaries and demonstrate your value during conversations.
✨Tip Number 2
Brush up on your telephone communication skills. Since this role heavily relies on inbound and outbound calls, practice active listening and dynamic questioning techniques to build rapport quickly with brokers.
✨Tip Number 3
Network within the mortgage industry. Attend relevant events or exhibitions to connect with potential colleagues and brokers. This can give you insights into the market and help you stand out as a candidate.
✨Tip Number 4
Stay updated on market conditions and regulatory issues. Being informed about the latest trends and compliance requirements will not only boost your confidence but also show your commitment to the role during interviews.
We think you need these skills to ace Telephone Business Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telephone Business Development Manager. Familiarise yourself with the key skills required, such as customer relationship management and product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in business development and customer service. Emphasise any previous roles where you've successfully built relationships or supported sales teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mortgage industry and your ability to provide exceptional service. Mention specific examples of how you've contributed to team success in past roles.
Highlight Relevant Skills: In your application, be sure to mention skills that align with the job description, such as competitor awareness, commercial awareness, and regulatory knowledge. Use specific examples to demonstrate these skills.
How to prepare for a job interview at Kensington Mortgages
✨Know Your Products Inside Out
Familiarise yourself with Kensington's mortgage products and criteria. Be prepared to discuss how these offerings can meet the needs of potential customers and brokers, as this will demonstrate your product knowledge and ability to provide effective support.
✨Master Relationship Building Techniques
Since the role focuses on building relationships with mortgage intermediaries, practice dynamic questioning techniques. Think about how you can engage brokers effectively during the interview, showcasing your ability to develop strong professional connections.
✨Understand the Market Landscape
Research the current mortgage market and be aware of key competitors. This knowledge will help you discuss how Kensington stands out and how you can contribute to enhancing its presence in the broker community.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to demonstrate your problem-solving skills, especially regarding pre-application support and compliance management. Prepare examples from your past experiences that highlight your ability to handle similar situations effectively.
