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For Companies At a Glance
- Tasks: Support customers in arrears and provide solutions with empathy.
- Company: Join Kensington Mortgages, a leader in specialist mortgage solutions.
- Benefits: Up to £26,000 salary, 25 days holiday, and excellent benefits.
- Why this job: Make a real difference by helping customers secure their mortgages.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Remote work opportunity with a supportive team environment.
The predicted salary is between 15600 - 18240 £ per year.
We're Hiring: Servicing Agent Customer Arrears Support Team
Location: Remote UK-based only
Start Date: Monday, 18th May 2026
Working Hours: Monday to Friday, 09:00 - 17:30
Salary: Up to £26,000, 25 days holiday, excellent benefits
About Kensington Mortgages
Part of the Barclays Group, Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no - that's the Kensington Difference. We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care.
Your Role
As a key member of our Customer Arrears Support Team, you'll support customers experiencing difficulties.
Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL in Surrey employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Kensington Mortgages. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for customer support roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, share specific examples of how you've helped customers in the past. This will demonstrate your ability to handle arrears situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kensington Mortgages.
We think you need these skills to ace Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Servicing Agent role. Highlight any relevant experience in customer service or arrears support, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your values align with Kensington Mortgages. Keep it concise but impactful!
Showcase Your Communication Skills: As a Servicing Agent, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it’s through your writing style or examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you understand Kensington Mortgages and their approach to customer service, especially in the context of arrears support. Familiarise yourself with their values and how they differentiate themselves in the market. This will show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, particularly around handling difficult customer situations. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers in distress.
✨Showcase Your Communication Skills
As a Servicing Agent, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the team.