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For Companies At a Glance
- Tasks: Manage mortgage applications from approval to completion while ensuring top-notch service.
- Company: Join a dynamic team at Kensington Mortgages, committed to making a positive impact.
- Benefits: Enjoy competitive salary, fully remote work, and opportunities for professional growth.
- Why this job: Be part of a team that values your contributions and helps customers achieve their dreams.
- Qualifications: Experience in processing or administration, with strong communication skills.
- Other info: Background checks required; training starts on 11th May.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.
What you will do
- Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
- Handle all stakeholder communication in line with company policies and service standards.
- Liaise regularly with solicitors to progress cases to completion.
- Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
- Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
- Check all applications for completeness before submitting for funds release approval.
- Assess and action all correspondence to ensure lending criteria and conditions are met.
- Maintain accurate file and data records at all times.
- Handle complaints in line with the company's complaint handling procedures.
- Support colleagues' pipelines during periods of absence.
- Identify opportunities to improve processes and support the delivery of system and workflow changes.
- Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.
What you will bring
- Experience in a processing or administration environment.
- Mortgage Completions Experience.
- Financial services experience and confident telephone handling, including complaint handling.
- Strong integrity and commitment to treating customers fairly.
- Awareness of the mortgage and financial services market.
- Ability to follow policies and procedures and stay updated on any changes.
- Strong awareness of risk and the ability to manage it in day to day activities.
- Ability to use all relevant systems confidently.
- Ability to work to performance targets and service standards.
- GCSEs including English and Maths.
Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information
All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.
Completions Agent - Marlow, sl71yl in Surrey employer: Kensington Mortgages
Contact Detail:
Kensington Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Agent - Marlow, sl71yl in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage and financial services industry. Use LinkedIn to connect with current employees at Kensington Mortgages and ask for insights about the Completions Agent role. A friendly chat can sometimes lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to mortgage completions. Think about your past experiences and how they relate to the job. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you would handle stakeholder communication and complaints. Role-play scenarios with a friend to build confidence and ensure you convey professionalism and integrity.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. Remember, we’re all about making connections!
We think you need these skills to ace Completions Agent - Marlow, sl71yl in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Completions Agent role. Highlight your experience in mortgage completions and any relevant financial services background. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to mention your strong communication skills and ability to handle complaints. These are key for managing stakeholder relationships effectively. We love candidates who can demonstrate their problem-solving abilities!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Kensington Mortgages
✨Know Your Stuff
Make sure you brush up on your mortgage completions knowledge. Understand the process from approval to completion, and be ready to discuss how you've managed similar pipelines in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Communication is Key
Since you'll be handling stakeholder communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with different parties in previous roles, especially when it comes to resolving issues or managing expectations.
✨Show Your Problem-Solving Skills
Think of specific instances where you've identified opportunities for process improvements or handled complaints effectively. Be ready to share these examples during the interview to demonstrate your proactive approach and commitment to treating customers fairly.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to mortgage applications and customer interactions. Prepare by thinking through how you would handle various scenarios, focusing on maintaining professionalism and integrity while achieving service standards.